Archive

National Partnership for Reinventing Government Reports
(formerly the National Performance Review)

Contents

How to Order Publications
Annual and Status Reports
1993 NPR Systems Reports
1993 Agency Reports
Benchmarking Reports
Customer Service Reports
Background Papers and Reports
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Annual and Status Reports

1997 Annual Report: Businesslike Government
pdfPDF Version
1996 Annual Report: The Best Kept Secrets in Government
pdfPDF Version Part 1
pdfPDF Version Part 2
pdfPDF Version Part 3
1996 Annual Report: The Best Kept Secrets in Government - Digest Version
pdfPDF Version
1995 Annual Report: Common Sense Government
pdf PDF Version Part 1
pdf PDF Version Part 2
1994 Status Report: Creating a Government that Works Better and Costs Less
pdf PDF Version
1993 Report: From Red Tape to Results: Creating a Government that Works Better and Costs Less
1993 Report: Executive Summary - Creating a Government that Works Better and Costs Less

1993 NPR Systems Reports

Mission Driven, Results Oriented Budgeting
Reinventing Federal Procurement
Creating Quality Leadership and Management
Improving Customer Service
Improving Environmental Management
Improving Financial Managment
Improving Regulatory Systems
Reengineering Through Information Technology
Reinventing Human Resource Management
Reinventing Support Services, Only available in pdfPDF Version
Rethinking Program Design
Streamlining Management Control
Strengthening the Partnership in Intergovernmental Service Delivery
Transforming Organizational Structures

1993 NPR Agency Reports

Department of Defense: Part 1 of 2
Department of Defense: Part 2 of 2
Department of Commerce
Small Business Administration
U.S. Agency for International Development (AID)
Department of Agriculture
Department of Education
Department of Energy
Environmental Protection Agency
FEMA
General Services Administration
Department of Housing and Urban Development
The Intelligence Community
Department of Interior
Department of Labor
National Aeronautics and Space Administration
National Science Foundation and Office of Science and Technology Policy
OPM
Department of State and U.S. Information Agency
Veterans Administration

Benchmarking Reports

World-Class Courtesy -- A Best Practices Report (December, 1997)
pdf PDF Version
Serving the American Public: Best Practices in One-Stop Customer Service (November, 1997)
Serving the American Public: Best Practices in Downsizing (September, 1997)
pdf PDF Version
Serving the American Public: Best Practices in Performance Measurement (June 1997)
pdf PDF Version
Serving the American People: Best Practices in Customer-Driven Strategic Planning (February 1997)
pdf PDF Version
Serving the American People: Best Practices in Resolving Customer Complaints
Serving the American People: Best Practices in Telephone Service
pdf PDF Version
Best Practices in Achieving Workforce Diversity (October 2000)
pdf PDF Version

Customer Service Reports

1997 Report: Putting Customers First '97: Standards for Serving the American People
1995 Report: Putting Customers First '95: Standards for Serving the American People
1994 Report: Putting Customers First: Standards for Serving the American People
1996: EPA Customer Service Report
Reinventing Service at the IRS

Background Papers and Other Reports

Communicators Guide for Federal, State, Regional, and Local Communicators
pdf PDF Version
2/00: Report to the President's Management Council on Managing Performance in the Government
11/4/99: Skills for a New Century: A Blueprint for Lifelong Learning
8/18/99: Balancing Measures: Best Practices in Performance Management
8/2/99: The Federal Welfare-to-Work Initiative
Mapping Out Crime: Providing 21st Century Tools for Safe Communities
ACCESS AMERICA: Reingineering Through Information Technology, 1997
Turning The Key: Unlocking Human Potential in the Family in the Family-Friendly Federal Workplace
Performance Based Organizations - Conversion Guide
June 1997: Welfare to Work, a Pamphlet for Federal Managers
The U.S. Reform Experience: The National Performance Review
Performance Based Organizations
Model PBO Bill - Short Explanation
Proposed Performance Based Organizations (PBO) Bill
Analysis of Proposed PBO Bill
Toolbox for Communications
The Blair House Papers
Reaching Public Goals: Managing Government for Results, A Resource Guide (1996)
It's the Law: Start Reengineering Your Agency's Travel Process
1996: Reinvention's Next Steps: Governing in a Balanced Budget World
A Brief History of the NPR, January 1999
A Brief History of the NPR, March 1998
Fact Sheet: Governing in a Balanced Budget World
Questions and Answers
Time and Attendance: Its Days are Numbered
What Is a Reinvention Lab?
Ten things You Can Do Now That You Couldn't Do -- Or Didn't Do -- Before Reinvention
Common Sense Tools
1995: Savings Achieved (as of September 1996, from 1995 REGO II Recommendations)
1995: Savings Currently Pending in Legislation
1993: Savings Achieved (as of September 1996, from 1993 REGO I Recommentations)
1993: Savings Currently Pending in Legislation

Reinvention Principles

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