Archive
National Partnership for Reinventing Government Reports
(formerly the National Performance Review)
Contents
How to Order Publications
Annual and Status Reports
1993 NPR Systems Reports
1993 Agency Reports
Benchmarking Reports
Customer Service Reports
Background Papers and Reports
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Annual and Status Reports
- 1997 Annual Report: Businesslike Government
PDF Version
- 1996 Annual Report: The Best Kept
Secrets in Government
PDF Version Part 1
PDF Version Part 2
PDF Version Part 3
- 1996 Annual Report: The Best Kept
Secrets in Government - Digest Version
PDF Version
- 1995 Annual Report: Common
Sense Government
PDF Version Part 1
PDF Version Part 2
- 1994 Status Report: Creating a
Government that Works Better and Costs Less
PDF Version
- 1993 Report: From Red Tape to
Results: Creating a Government that Works Better and Costs Less
- 1993 Report: Executive Summary - Creating a Government that Works Better and Costs Less
1993 NPR Systems Reports
- Mission Driven, Results
Oriented Budgeting
- Reinventing Federal
Procurement
- Creating Quality Leadership and Management
- Improving Customer Service
- Improving Environmental Management
- Improving Financial Managment
- Improving Regulatory Systems
- Reengineering Through Information Technology
- Reinventing Human Resource Management
- Reinventing Support Services, Only available in PDF Version
- Rethinking Program Design
- Streamlining Management Control
- Strengthening the Partnership in Intergovernmental Service Delivery
- Transforming Organizational Structures
1993 NPR Agency Reports
- Department of Defense: Part 1 of 2
- Department of Defense: Part 2 of 2
- Department of Commerce
- Small Business Administration
- U.S. Agency for International Development (AID)
- Department of Agriculture
- Department of Education
- Department of Energy
- Environmental Protection Agency
- FEMA
- General Services Administration
- Department of Housing and Urban Development
- The Intelligence Community
- Department of Interior
- Department of Labor
- National Aeronautics and Space Administration
- National Science Foundation and Office of Science and Technology Policy
- OPM
- Department of State and U.S. Information Agency
- Veterans Administration
Benchmarking Reports
- World-Class Courtesy -- A Best Practices Report (December, 1997)
PDF Version
- Serving the American Public: Best Practices in One-Stop Customer Service (November, 1997)
- Serving the American Public: Best Practices in Downsizing (September, 1997)
PDF Version
- Serving the American Public: Best Practices in Performance Measurement (June 1997)
PDF Version
- Serving the American People: Best Practices in
Customer-Driven Strategic Planning (February 1997)
PDF Version
- Serving the American People: Best
Practices in Resolving Customer Complaints
- Serving the American People: Best
Practices in Telephone Service
PDF Version
- Best Practices in Achieving Workforce Diversity (October 2000)
PDF Version
Customer Service Reports
- 1997 Report: Putting Customers First
'97: Standards for Serving the American People
- 1995 Report: Putting Customers First
'95: Standards for Serving the American People
- 1994 Report: Putting Customers First:
Standards for Serving the American People
- 1996: EPA Customer Service Report
- Reinventing Service at the IRS
Background Papers and Other Reports
- Communicators Guide for Federal, State, Regional, and Local Communicators
PDF Version
- 2/00: Report to the President's Management Council on Managing Performance in the Government
- 11/4/99: Skills for a New Century: A Blueprint for Lifelong Learning
- 8/18/99: Balancing Measures: Best Practices in Performance Management
- 8/2/99: The Federal Welfare-to-Work Initiative
- Mapping Out Crime: Providing 21st Century Tools for Safe Communities
- ACCESS AMERICA: Reingineering Through Information Technology, 1997
- Turning The Key: Unlocking Human Potential in the Family in the Family-Friendly Federal Workplace
- Performance Based Organizations - Conversion Guide
- June 1997: Welfare to Work, a Pamphlet for Federal Managers
- The U.S. Reform Experience: The National Performance Review
- Performance Based Organizations
- Model PBO Bill - Short Explanation
- Proposed Performance Based Organizations (PBO) Bill
- Analysis of Proposed PBO Bill
- Toolbox for Communications
- The Blair House Papers
- Reaching Public Goals: Managing Government for Results, A Resource Guide (1996)
- It's the Law: Start Reengineering Your Agency's Travel Process
- 1996: Reinvention's Next Steps: Governing
in a Balanced Budget World
- A Brief History of the NPR, January 1999
- A Brief History of the NPR, March 1998
- Fact Sheet: Governing in a Balanced
Budget World
- Questions and Answers
- Time and Attendance: Its Days are Numbered
- What Is a Reinvention Lab?
- Ten things You Can Do Now That You Couldn't Do --
Or Didn't Do -- Before Reinvention
- Common Sense Tools
- 1995: Savings Achieved (as of September 1996, from 1995 REGO II Recommendations)
- 1995: Savings Currently Pending in Legislation
- 1993: Savings Achieved (as of September 1996, from 1993 REGO I Recommentations)
- 1993: Savings Currently Pending in Legislation
Reinvention Principles
