ArchivePutting Customers First '97
Customer Service Standards Database
Government's customers are winning big time in the reinvention revolution. In 1993, based on a recommendation of Vice President Gore's National Performance Review, President Clinton issued an executive order that called on federal agencies to put customers first. The President asked for a customer-driven government that matches or exceeds the best service available in the private sector. He also asked agencies to develop customer service standards-- service guarantees to the American people.
In that year, only three federal agencies--the Social Security Administration, the Internal Revenue Service, and the United States Postal Service--committed to customer service standards. Things are different now. In the latest NPR report below, Putting Customers First, '97, you'll find 4,000 standards for 570 federal departments, agencies, organizations and programs. Today most agencies are beyond just setting standards, they are putting those standards to work.
Customer Group Files
Search the Putting Customers First '97 Database Using Keywords
Enter search terms in the space above. Phrases must be in quotation marks (" "). The operators ADJ (adjacent), AND, OR and NOT can be used, but must be in capital letters. For example: "sewage treatment equipment" AND "water purification". Word roots can be searched using an asterisk (*) following the word stem. For example: suppl* will retrieve both supplies and supply.