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Hassle Free Communities

9/30/00: Government Kiosk Is Launched in Broomfield, Colorado

7/27/00: Interactive Kiosk Brings Government to Local Community

6/21/00: Federal Government Gets Interactive in Dallas

6/21/00: INS Kiosk Puts Government Data Online at East Dallas Store

2/17/00: A Simple Touch; Bedford (TX) Kiosk Puts Residents in Contact with Government

Hassle-Free Contacts

Office of Student Financial Assistance Customer Service Task Force

3/8/99: Bus Delivers Hassle-Free Services in Kansas and Missouri

02/23/99: Dallas Veterans Get Hassle Free Service Center

12/04/98: Vice President Gore Launches "Hassle Free Community" Program, with First Three Located in Kansas City, Dallas/Fort Worth and Seattle

Presidential Directives

High Impact Agencies:Reinventing Agencies That Touch The Most People

Customer Service Reports

Commonly Requested Federal Services

America Anywhere

7/22/1998: Statement by Vice President Gore on the President's Signing of the IRS Restructuring and Reform Act

6/19/98: Statement by the President on IRS Reform

Reinventing Service at the IRS

Frequently Asked Questions about Customer Survey Clearance and the Paperwork Reduction Act

Customer Service Standards Database (Putting Customers First '97)

11/13/98: At IRS, Speaking Up For the 'Customers'

2/15/99: CNN.Com IRS Becoming More User Friendly

11/16/98: Vice President Gore Announces Steps to Improve Social Security Customer Service

January 11, 2001

The Vice President's National Partnership for Reinventing Government is leading the effort to deliver hassle-free government service across all levels of government.

Why Hassle-Free?

Customer service has been a major driver in our efforts to reinvent government. The most common complaint we've heard from citizens is that it's a hassle to deal with the government.

Our customers have told us that "government is government." When citizens are unhappy with something government is doing - or isn't doing - they're unhappy with THE government.

What is Hassle-Free Communities about and how does it work?

Hassle-Free Communities is about making a difference where people live, delivering the services the American people want -- where, how and when they want it.

Hassle-Free Communities is about partnerships across all levels of government, and teaming with educational institutions, service organizations, community groups, local businesses and our customers, to deliver the important services that our customers tell us they want. Each Hassle-Free Community partnership focuses on the needs and services that are unique to that community.

Where are Hassle-Free Communities being created?

We currently have projects based in Atlanta, Boston, Chattanooga, Chicago, Kansas City, Miami, Minnesota, New York, Oklahoma, Philadelphia, the San Francisco Bay Area, Seattle, and Texas.

How do communities get started?

NPR looks for federal employees to lead the initiative in their communities. Our champions are recognized for outstanding customer service, their effectiveness in building partnerships and cooperation to get things done, and their personal commitment and enthusiasm to public service. The champions begin building partnerships with federal agencies and their state, local, regional and tribal counterparts around issues areas, services and customer groups (e.g.: students, seniors, veterans).

What tools are available?

Here's a Hassle-Free Tool Kit to get you started. Please change the language and adapt the tools to fit your community.

Hassle-free Champion Job Description
Sample Thank You Letter to a Champion
Sample Letter to Mayors
Sample Letter to Representatives
Success Indicators
Questions and Answers
Rollout Plan
Brochure -- One Page
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