Archive
 9/30/00: Government Kiosk Is Launched in Broomfield, Colorado 7/27/00: Interactive Kiosk Brings Government to Local Community 6/21/00: dallasnews.com: Federal Government Gets Interactive in Dallas 6/21/00: star-telegram.com: INS Kiosk Puts Government Data Online at East Dallas Store 2/17/00: A Simple Touch; Bedford (TX) Kiosk Puts Residents in Contact with Government Office of Student Financial Assistance Customer Service Task Force 3/8/99: Bus Delivers Hassle-Free Services in Kansas and Missouri 02/23/99: Dallas Veterans Get Hassle Free Service Center High Impact Agencies:Reinventing Agencies That Touch The Most People Commonly Requested Federal Services 6/19/98: Statement by the President on IRS Reform Reinventing Service at the IRS Frequently Asked Questions about Customer Survey Clearance and the Paperwork Reduction Act Customer Service Standards Database (Putting Customers First '97) 11/13/98: washingtonpost.com: At IRS, Speaking Up For the 'Customers' 2/15/99: CNN.Com IRS Becoming More User Friendly 11/16/98: Vice President Gore Announces Steps to Improve Social Security Customer Service
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January 11, 2001
The Vice President's National Partnership for Reinventing Government is leading the effort to deliver hassle-free government service across all levels of government.
Customer service has been a major driver in our efforts to reinvent government. The most common complaint we've heard from citizens is that it's a hassle to deal with the government. Our customers have told us that "government is government." When citizens are unhappy with something government is doing - or isn't doing - they're unhappy with THE government.
Hassle-Free Communities is about making a difference where people live, delivering the services the American people want -- where, how and when they want it. Hassle-Free Communities is about partnerships across all levels of government, and teaming with educational institutions, service organizations, community groups, local businesses and our customers, to deliver the important services that our customers tell us they want. Each Hassle-Free Community partnership focuses on the needs and services that are unique to that community.
We currently have projects based in Atlanta, Boston, Chattanooga, Chicago, Kansas City, Miami, Minnesota, New York, Oklahoma, Philadelphia, the San Francisco Bay Area, Seattle, and Texas.
NPR looks for federal employees to lead the initiative in their communities. Our champions are recognized for outstanding customer service, their effectiveness in building partnerships and cooperation to get things done, and their personal commitment and enthusiasm to public service. The champions begin building partnerships with federal agencies and their state, local, regional and tribal counterparts around issues areas, services and customer groups (e.g.: students, seniors, veterans).
Here's a Hassle-Free Tool Kit to get you started. Please change the language and adapt the tools to fit your community. |
