High Impact Agencies: Reinventing Agencies That Touch The Most People


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High Impact Agency Goals

Department of Agriculture

Animal and Plant Health Inspection Service

Food Safety and Inspection Service

Food and Nutrition Service

Forest Service

Department of Commerce

Bureau of the Census

U.S. & Foreign Commercial Service/ITA

Patent and Trademark Office

National Weather Service

Department of Defense

Acquisition Reform

Department of Education

Office of Financial Assistance

Department of Health and Human Services

Food and Drug Administration

Administration for Children and Families

Health Care Financing Administration

Department of the Interior

National Park Service

Bureau of Land Management

Department of Justice

Immigration and Naturalization Service

Department of Labor Occupational Safety and Health Administration

Department of State

Bureau of Consular Affairs

Department of Transportation

Federal Aviation Administration

Department of Treasury

Customs Service

Internal Revenue Service

Office of Domestic Finance/Financial Management Service

Department of Veterans Affairs

Veterans Health Administration

Veterans Benefits Administration

U.S. Postal Service

Independent Agencies

Environmental Protection Agency

Federal Emergency Management Agency

General Services Administration

National Aeronautics and Space Administration

Office of Personnel Management

Small Business Administration

Social Security Administration

1/7/2000: Federal Websites Featured in Washington Post Story

3/28/00: GovExec.com: Agencies Should Follow FEMA's Lead, Scholar Says

High Impact Agencies
April 2000

Thirty-two Federal agencies have ninety percent of the Federal government's contact with the public. We call them High Impact Agencies. Realizing that the performance of these agencies is central to restoring Americans' trust in government, the Vice President challenged these agencies to deliver specific business results by September 2000. He also challenged them to focus on customers and employees.

NPR has worked in partnership with these agencies to help them focus on the three balanced measures of success - customers, employees, and getting results that matter to Americans. Building on agencies' strategic and annual performance plans (produced as a result of the Government Performance and Results Act), as well as ongoing quality improvement efforts, these agencies are showing good results - many ahead of schedule.

These agencies recently surveyed their customers, and found they are about as satisfied as customers of the private sector. Employee surveys showed that these agencies' employees were as satisfied, if not more, than those in the private sector.

The high-impact business results goals for these agencies are published on these agencies' websites. You will find links to these sites in the left column. The Vice President asked the heads of these agencies to encourage the public to comment on these goals and periodicially report publicly on their progress. Contact John Kamensky at john.kamensky@npr.gov

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