High Impact Agency Goals
Department of Agriculture
Animal and Plant Health Inspection Service
Food Safety and Inspection Service
Food and Nutrition Service
Forest Service
Department of Commerce
Bureau of the Census
U.S. & Foreign Commercial Service/ITA
Patent and Trademark Office
National Weather Service
Department of Defense
Acquisition Reform
Department of Education
Office of Financial Assistance
Department of Health and Human Services
Food and Drug Administration
Administration for Children and Families
Health Care Financing Administration
Department of the Interior
National Park Service
Bureau of Land Management
Department of Justice
Immigration and Naturalization Service
Department of Labor
Occupational Safety and Health Administration
Department of State
Bureau of Consular Affairs
Department of Transportation
Federal Aviation Administration
Department of Treasury
Customs Service
Internal Revenue Service
Office of Domestic Finance/Financial Management Service
Department of Veterans Affairs
Veterans Health Administration
Veterans Benefits Administration
U.S. Postal Service
Independent Agencies
Environmental Protection Agency
Federal Emergency Management Agency
General Services Administration
National Aeronautics and Space Administration
Office of Personnel Management
Small Business Administration
Social Security Administration
1/7/2000: Federal Websites Featured in Washington Post Story
3/28/00:
GovExec.com: Agencies Should Follow FEMA's Lead, Scholar Says
|
|
|
High Impact Agencies
-
April 2000
Thirty-two Federal agencies have ninety percent of
the Federal government's contact with the public. We call them High
Impact Agencies. Realizing that the performance of these agencies
is central to restoring Americans' trust in government, the Vice
President challenged these agencies to deliver specific business
results by September 2000. He also challenged them to focus on customers
and employees.
NPR has worked in partnership with these agencies to
help them focus on the three
balanced measures of success - customers, employees, and getting
results that matter to Americans. Building on agencies' strategic
and annual performance plans (produced as a result
of the Government Performance and Results Act), as well as ongoing
quality improvement efforts, these agencies are showing good results
- many ahead of schedule.
These agencies recently surveyed
their customers, and found they are about as satisfied as customers
of the private sector. Employee
surveys showed that these agencies' employees were as satisfied,
if not more, than those in the private sector.
The high-impact business results goals for these agencies
are published on these agencies' websites. You will find links to
these sites in the left column. The Vice President asked the heads
of these agencies to encourage the public to comment on these goals
and periodicially report publicly on their progress. Contact John
Kamensky at john.kamensky@npr.gov
|
