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Creating A Government that
Works Better & Costs Less

Status Report
September 1994


Table of Contents

Introduction Close-Up

Close-Ups are stories that highlight successful reinvention efforts.

Culture Change: Reinventing the Federal Government


Close-Up

Progress Report

Chapter One: Putting Customers First


Close-Up

Chapter Two: Empowering Employees to Get Results

Close-Up

Chapter Three: Cutting Red Tape

Close-Up

Chapter Four: Cutting Back to Basics

Still to Do: Lots More

Close-Up

Endnotes

Appendices

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