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Creating Quality Leadership and Management

Recommendations and Actions

Appendix A: Summary of Actions by Implementation Category

Each action item has been categorized by focus of implementation, as follows:

(1) Agency heads can do themselves

QUAL03.1 Establish qualification guidance for selected senior political appointee positions.

QUAL03.2 Provide adequate orientation and ongoing training to all political appointees and their career SES counterparts.

(2) President, Executive Office of the President, or Office of Management and Budget can do

QUAL01.1 Provide governmentwide leadership, direction, and commitment for effective management of the executive branch.

QUAL01.2 Direct department and agency heads to designate chief operating officers.

QUAL01.3 Establish a President's Management Council.

QUAL01.4 Update and refocus the Executive Order establishing the President's Council on Management Improvement.

QUAL01.5 Conduct periodic performance reviews to provide ongoing improvement and renewal in the executive branch.

QUAL01.6 Redefine the Federal Quality Institute as an organization to support the President, Vice-President, Cabinet, and PMC in the implementation of strategic and quality management throughout the federal government.

QUAL02.1 All department and agency heads should lead and manage in accordance with the criteria in the Presidential Award for Quality.

QUAL02.2 All executive branch employees should attend appropriate educational sessions on strategic and quality management, to include the criteria for the Presidential Award for Quality.

QUAL02.3 Each department and agency head should establish a top- level "quality council" to lead that organization's culture change.

QUAL02.4 Propose a category within the Malcolm Baldrige Award for quality in the federal government.

QUAL03.1 Establish qualification guidance for selected senior political appointee positions.

QUAL03.2 Provide adequate orientation and ongoing training to all political appointees and their career SES counterparts.

QUAL04.0 Establish a bipartisan, bicameral workgroup, including executive and legislative branch representatives, to serve as a forum for identifying and resolving issues of mutual concern.

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