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Improving Customer Service

Appendix A:

Summary of Actions by Implementation Category

(1) Agency heads can do themselves

ICS02: Customer Service Performance Standards-- Internal Revenue Service

ICS03: Customer Service Performance Standards-- Social Security Administration

ICS04: Customer Service Performance Standards-- Postal Service

(2) President, Executive Office of the President, or Office of Management and Budget can do

ICS01: Create Customer-Driven Programs In All Departments And Agencies That Provide Services Directly To The Public

ICS05: Streamline Ways To Collect Customer Satisfaction And Other Information From The Public

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