This document was downloaded and archived from on May 29, 2001.


U.S. Department of State
Reinvention Goals for 2000

Delivering Great Service

1. At the Passport Agencies in Los Angeles, Miami, Chicago, Houston, San Francisco, and Stamford, appointment systems will allow customers to schedule a convenient time to apply for a passport; at other Passport Agencies, sophisticated numbering systems will inform customers when their number will be served, allowing them to choose whether to wait or return at the appropriate time.

2. New citizens will be able to apply for a passport in conjunction with the naturalization process.

Fostering Partnerships

1. improve coordination and customer service by providing electronic information on immigrant and non-immigrant visa issuances to INS inspectors at ports of entry;

2. work with INS to develop a Border Crossing Card with biometric identifiers and to issue an estimated 2-8 million new cards; and

3. work with other agencies (FBI, DEA, etc.) to ensure that any adverse information on an alien is available to consular officers at the time of an alien's application for a visa.

Internal Reinvention


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