National Partnership for Reinventing GovernmentEmployee Survey Results (Full Report)

Archive

December 9, 1998

Purpose of Survey

To create a baseline for measuring selected reinvention initiatives
To assess and benchmark organizational change on key items
To build on the Office of Personnel Management's (OPM) Performance American database
To support collection of a set of balanced measures for Federal agencies

The Survey Instrument

A 33-item survey developed by an inter-agency team of survey experts from Office of Personnel Management (OPM), Merit Systems Protection Board (MSPB) and Federal Aviation Administration (FAA)
Mailed to a stratified, random sample of 34,401 employees in 48 government-wide organizations
30 organizations are designated as high impact agencies (HIA)
13,657 surveys returned: 40% response rate

Overall Results: Ranked by Percent Favorable

Question	% Favorable	% Neither	% Unfavorable
There are service goals aimed at meeting customer expectations	75	13	12
How would you rate the overall quality of work being done in your work group?	72	20	8
Supervisors/team leaders understand and support employees' family/personal life responsibilities	65	17	19
Differences among individuals are respected and valued	62	19	18
Considering everything, how satisfied are you with your job?	62	13	25
A spirit of cooperation and teamwork exists in my immediate work unit	60	13	27
Teams are used to accomplish organizational goals, when appropriate	59	18	23
Do you have electronic access to information needed to do your job?	57	21	21
Managers communicate the organization's mission, vision, and values	57	15	28
Employees receive the training they need to perform their jobs	54	16	30
Has the use of government credit cards for small office purchases been implemented in your organization?	54	20	26

Overall Results: Ranked by Percent Favorable

Question	% Favorable	% Neither	% Unfavorable
My immediate supervisor has organized our work group effectively to get the work done	54	15	31
Overall, how good a job do you feel is being done by your immediate supervisor/team leader?	52	23	25
At the place I work, my opinions seem to count	51	16	33
How satisfied are you with your involvement in decisions that affect your work?	46	16	28
In the past 2 years, I have been given more flexibility in how I accomplish my work	46	26	28
Employees in different work units participate in cross-functional teams	45	23	32
There are well-defined systems for linking customers feedback/complaints...	45	22	33
In the past 2 years, the productivity of my work unit has improved	43	27	29
Employees receive training and guidance in providing high-quality customer service	43	22	35
How satisfed are you with the recognitiion you receive for doing a good job?	42	16	42
Is your organization working with its regulated community...?	38	30	32

Overall Results: Ranked by Percent Favorable

Question	% Favorable	% Neither	% Unfavorable
Is your organization working to streamline its regulatory program...?	37	26	36
Employees are rewarded for working together in teams	37	19	44
My organization has made reinvention an important priority	35	34	31
Recognition and rewards are based on merit	32	21	46
Creativity and innovation are rewarded	30	25	45
Corrective actions are taken when employees do not meet performance standards	28	28	44
Employees are required to report the hours they work on a daily basis	27	12	61
Are you clear about how good performance is defined in your organization?	26	27	47
Management and the union(s) work coooperatively on mutual problems	25	48	27
Has your organization implemented simplified travel regulations?	20	34	46
Has your organization streamlined the process for hiring employees?	13	23	64

Comparison with Private Industry Norms

Question	% Federal Government	% Private Industry Norms
Overall, how good a job do you feel is being done by your immediate supervisor/team leader?	52%	67%
How would you rate the overall quality of work being done in your work group?	72%	83%

For survey information, contact John Kamensky at (202) 694-0009 or john.kamensky@npr.gov.
For press information, contact Kelly Paisley at (202) 694-0051 or kelly.paisley@npr.gov or Tom Flavin at (202) 694-0032 or tom.flavin@npr.gov.