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National Partnership for Reinventing Government
Federal Employees Speak Out
Summary of Employee Survey Results
December 9, 1998
At the direction of Vice President Gore, the National Partnership for Reinventing Government, in
partnership with the Office of Personnel Management, the Merit Systems Protection Board, and the Federal
Aviation Administration, sent a survey to 34,000 randomly- selected employees. Almost 14,000 responded.
Where we are doing well
In assessing their organizations:
-75 % said there are service goals aimed at meeting customer expectations.
-65% said supervisors/team leaders understand and support employees’ family/personal life responsibilities.
62% said differences among individuals are respected and valued.
60% said a sprit of cooperation and teamwork exists in my immediate work unit. .
Where we need improvement:
In assessing their organizations,
25% said management and the union(s) work cooperatively on mutual problems.
28 % said corrective actions are taken when employees do not meet performance standards.
30% said creativity and innovation are rewarded.
35% said my organization has made reinvention an important priority.
Private Industry Comparisons
Percentages for the first two questions represent those who responded satisfied or very satisfied. Percentages for the last two questions represent those who responded good or very good.
Considering everything, how satisfied are you with your job?
Federal employees 62%
Private Industry 62%
How satisfied are you with the recognition you receive for doing a good job?
Federal employees 42%
Private Industry 45%
Overall, how good a job do you feel is being done by your immediate supervisor/team leader?
Federal employees 52%
Private Industry 67%
How would you rate the overall quality of work being done in your work group?
Federal employees 72%
Private Industry 83%
Reinventing the Government
We asked if your organization has made reinvention an important priority. Then
we broke down all the results into two groups—those who said your organization has made reinvention an important priority and those who said reinvention was not an important priority. Here is what we found.
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35% of you said your organization has made reinvention an important priority. Of those, these percentages agree/strongly agree |
PUTTING CUSTOMERS FIRST |
31% of you said that reinvention was not an important priority in your organization. Of those, these percentages agree/strongly agree |
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91% |
There are service goals aimed at meeting customers expectations |
56% |
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65% |
There are well-defined systems for linking customers’ feedback/complaints to employees who can act on the information. |
24% |
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64% |
Employees receive training and guidance in providing high-quality customer service. |
22% |
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% Agree/Strongly Agree |
EMPOWERING EMPLOYEES TO GET
RESULTS |
% Agree/Strongly Agree |
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70% |
At the place I work, my opinion seems to count |
27% |
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71% |
Employees receive the training they need to perform their jobs (for example, on-the-job training, conferences, workshops). |
24% |
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64% |
In the past 2 years, I have been given more flexibility in how I accomplish my work. |
35% |
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% To a Great Extent/To a Very Great Extent |
CUTTING RED TAPE |
% To a Great Extent/To a Very Great Extent |
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31% |
Has your organization implemented simplified travel regulations? |
10% |
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20% |
Has your organization streamlined the process for hiring employees? |
8% |
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63% |
Has the use of government credit cards for small purchases been implemented in your organization? |
45% |
For survey information, contact John Kamensky at (202) 694-0009 or john.kamensky@npr.gov.
For press informaion, contact Kelly Paisley at (202) 694-0051 or kelly.paisley@npr.gov or Tom Flavin at (202) 694-0032 or tom.flavin@npr.gov.
Full Survey Results
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