Archive

President's Advisory Commission on Consumer Protection and Quality in the Health Care Industry

Improving Quality in a Changing Health Care Industry

Chapter Two
Improving Health Care Quality in an Industry in Transition

The American health care system is undergoing a period of rapid and unprecedented change. The growth of managed care and its associated changes in provider organization, combined with health innovation and technological change, has great potential to enhance care delivery, but it also poses challenges and increases the demand for information. Taking advantage of the opportunities and meeting the challenges of rapid reconfiguration while avoiding the associated risks is a critical goal whose achievement is contingent upon the efforts of all who have a stake in the current and future performance of the health system.

A Rapidly Changing Industry

Four characteristics define the health insurance market today, with implications both for who gets coverage and also for the kinds of coverage and protections in place for those who have insurance coverage: (1) pluralism, with a focus on employer-based coverage for the nonelderly; (2) significant and growing numbers of uninsured Americans; (3) the continuing pressure of costs on employers and consumers; and (4) the shift to managed care and the growth of self-funded plans in the group insurance market. The implications of these characteristics are profound, generating potential tradeoffs among cost control, coverage, and access.

Health Insurance Products

Five trends characterize health insurance plans today and the ways in which the products they offer are structured: (1) an increased complexity and concentration of health plans; (2) an increased diversity of health insurance products; (3) an increased focus on network-based delivery; (4) shifting financial structures and incentives between purchasers, health plans, and providers; and (5) development of clinical infrastructure for utilization management and quality improvement. These trends have tremendous implications for consumers, affecting how care is accessed, which providers are seen, and how care is delivered, as well as who is accountable for the outcomes of care and performance of the health care system.

Changes in Provider Practice

The characteristics of provider practice are changing in four important ways: (1) the shift of physicians away from solo, self-employed practice and effects on income and satisfaction associated with the demands of the current health care system; (2) the shift in hospitals from inpatient facilities to health systems; (3) the heightened demand for nursing home, postacute care, and long-term care services associated with demographic trends and changes in Medicare coverage interpretations; and (4) the changing roles of nurses and other health care professionals.

Growth in Knowledge and Health Care Technology

Health knowledge and technology have grown explosively over the post-World War II period, and even more rapid growth is expected in the future. Surprisingly little is known about the relationship between health technology and costs and about how this relationship may be changing in today's environment.

Both public and private sector investments in research and development are extensive (Gelijns and Rosenberg, 1994; Read and Lee, 1994). While investments have a long pipeline, knowledge of treatment has grown explosively and promises to continue to do so in the future. About 20 to 30 new drugs are approved by the Food and Drug Administration (FDA) each year, including biotechnology products and vaccines (Reed and Lee, 1994). Recently approved and widely used drugs, devices, and procedures include beta blockers, imaging devices, ultrasound, and surgical laparoscopy (Gelijns and Rosenberg, 1994). Approved biotechnology products include some broad-based products such as Interferon and TPA.

In the pipeline and likely to emerge soon are new classes of technology that allow better targeting of drugs to cell receptors; new treatments for autoimmune diseases, such as diabetes and rheumatoid arthritis; and new approaches to genetic screening and therapy that will influence treatment for cystic fibrosis and cancer, for example (Schwartz, 1994).

Evolving knowledge has potential to improve care, but it also places stress on providers who need to be knowledgeable about evolving technologies and able to translate disparate findings into practice. Substantial efforts have been made in recent years to develop practice guidelines and other evidence-based guidance for clinicians, both on therapy and on preventive services. In response to these needs, efforts to better develop an infrastructure for evidence-based medicine are evolving. AHCPR recently awarded 12 5-year contracts to create Evidence-based Practice Centers to produce reports and technology assessments that would be widely used and provide a scientific foundation for developing guidelines, performance measures, and clinical quality improvement tools (AHCPR, 1997b). The AMA, American Association of Health Plans (AAHP), and AHCPR are working together to develop a National Clinical Guideline Clearinghouse (AHCPR, 1997a). The AMA is also working on a related Clinical Guideline Recognition Program to provide feedback to physicians on guideline quality (AMA, 1997).

The effects of these changes on health care expenditures are poorly understood. While studies quantifying the effects of health innovation and other technological changes on health care spending exist (Fuchs, 1986; Newhouse, 1992), these studies have been criticized because new technology is assumed to account for changes in health care spending unless the change is otherwise accounted for.

Conclusion

Achieving significant improvement in health care quality will require consistent efforts on the part of all stakeholders in the health care system: government leaders, group purchasers, health care providers (including individuals, facilities, and organizations), quality oversight organizations, and consumers themselves. Responsibilities for each of these key stakeholder groups are detailed in succeeding chapters. While each participant in the health care industry should read these chapters to understand what it should do to promote improvement in quality, it is important to underscore that lone action by any one group of stakeholders will not by itself achieve the necessary changes in the quality of American health care. Action by all parties will be needed to achieve the high-quality health care that American consumers deserve.

References

Agency for Health Care Policy and Research, Department of Health and Human Services, Press Release: AHCPR, AAHP and AMA to Develop National Clinical Guideline Clearinghouse (May 28, 1997a).

Agency for Health Care Policy and Research, Department of Health and Human Services, Press Release: AHCPR Announces 12 Evidence-based Practice Centers (June 25, 1997b).

Aiken, Linda H., and Maria E. Salmon, "Health Care Workforce Priorities: What Nursing Should Do Now," Inquiry 31(3):318-329, Fall 1994.

American Association of Health Plans, HMO and PPO Industry Profile, 1995-1996 edition (Washington, DC: May 1996).

American Association of Health Plans, unpublished data on plan ownership and products, 1997.

American Hospital Association, Hospital Statistics: The AHA Profile of United States Hospitals, 1994-1995 edition (Chicago: 1995).

American Hospital Association, Hospital Statistics, Emerging Trends in Hospitals, 1995-1996 edition (Chicago: 1996).

American Medical Association, Press Release: AMA Launches Clinical Practice Guideline Recognition Program to Evaluate Guidelines (July 16, 1997).

Anderson, Gerard F., "In Search of Value: An International Comparison of Cost, Access, and Outcomes," Health Affairs 16(6):163-171, November/December 1997.

Board of Trustees of the Federal Hospital Insurance Trust Fund, 1997 Annual Report (Washington, DC: U.S. Government Printing Office, 1997).

Colby, David C., "Perspective: Doctors and their Discontents," Health Affairs 16(6):112-114, November/December 1997.

Collins, Karen Scott, Cathy Schoen, and David R. Sandman, The Commonwealth Fund Survey of Physician Experiences With Managed Care (New York: Commonwealth Fund, March 1997).

Cooper, Philip F., and Barbara Steinberg Schone, "More Offers, Fewer Takers for Employment-Based Health Insurance: 1987-1996," Health Affairs 16(6):142-149, November/December 1997.

Copeland, Craig, and Bill Pierron, Implications of ERISA for Health Benefits and the Number of Self-Funded ERISA Plans, EBRI Issue Brief (Washington, DC: Employee Benefit Research Institute, January 1998).

Corrigan, Janet, Jill Eden, Marsha Gold, and Jeremy Pickreign, "Trends Toward a National Health Care Marketplace," Inquiry 34(1):11-28, Spring 1997.

Dunbar, Jennifer L., Anticipating the 1997 State Children's Health Insurance Program: What's Current in Five Rural States (Bethesda, MD: Project HOPE, January 1998).

Emmons, David W., and Phillip R. Kletke, "An Examination of Practice Size," in Socioeconomic Characteristics of Medical Practice 1997 (Chicago: American Medical Association, 1997).

Emmons, David W., and Gregory D. Wozniak, "Physicians' Contractual Arrangements with Managed Care Organizations," in Socioeconomic Characteristics of Medical Practice 1997 (Chicago: American Medical Association, 1997).

Employee Benefit Research Institute, Trends in Health Insurance Coverage, EBRI Issue Brief No. 185 (Washington, DC: 1997).

Fuchs, Victor, The Health Care Economy (Cambridge, MA: Harvard University Press, 1986).

Gabel, Jon R., Paul B. Ginsburg, and Kelly A. Hunt, "Small Employers and Their Health Benefits, 1988-1996: An Awkward Adolescence," Health Affairs 16(5):103-110, September/October 1997.

Gaskin, Darrell, and Jack Hadley, "The Impact of HMO Penetration on the Rate of Hospital Cost Inflation, 1985-93," Inquiry 34(3):205-216, Fall 1997.

Gelijns, Annetine, and Nathan Rosenberg, "The Dynamics of Technological Change in Medicine," Health Affairs 13(3):28-46, Summer 1994.

General Accounting Office, Private Health Insurance: Millions Relying on Individual Market Face Cost and Coverage Trade-Offs, GAO/HEDHS/97-8 (Washington, DC: November 1996).

General Accounting Office, Private Health Insurance: Continued Erosion of Coverage Linked to Cost Pressures, GAO/HEHS-97-122 (Washington, DC: July 1997).

Ginsburg, Paul, and Jeremy Pickreign, "Tracking Health Care Costs: An Update," Health Affairs 16(4):151-155, July/August 1997.

Gold, Marsha, and Robert Hurley, "The Role of Managed Care 'Products' in Managed Care Plans," Inquiry 34(1):29-37, Spring 1997.

Gold, Marsha R., Robert Hurley, Timothy Lake, et al., "A National Survey of the Arrangements Managed Care Plans Make With Physicians," New England Journal of Medicine 333(25): 1678-1683, December 21, 1995a.

Gold, Marsha, Lyle Nelson, Timothy Lake, et al., "Behind the Curve: A Critical Assessment of How Little Is Known About Arrangements Between Managed Care Plans and Physicians," Medical Care Research and Review 52(3):307-341, September 1995b.

Gold, Marsha R., et al., Arrangements Managed Care Plans Make With Physicians, Selected External Research Series, No. 3 (Washington, DC: Physician Payment Review Commission, November 1994).

Holahan, John, "Crowding Out: How Big a Problem," Health Affairs 16(1):204-206, January/February 1997.

Hunt, Kelly, Sara J. Singer, Jon Gabel, et al., "Paying More Twice: When Employers Subsidize Higher-Cost Health Plans," Health Affairs 16(6):150-156, November/December 1997.

Institute of Medicine, Nursing Staff in Hospitals and Nursing Homes: Is It Adequate? (Washington, DC: 1996).

InterStudy, The InterStudy Competitive Edge: Part II, HMO Industry Report, No. 7.1 (Excelsior, MN: April 1997a).

InterStudy, The InterStudy Competitive Edge: Part II, HMO Industry Report, No. 7.2 (Excelsior, MN: October 1997b).

Jensen, Gail, Michael A. Morrisey, Shannon Gaffney, and Derek K. Liston, "The New Dominance of Managed Care: Insurance Trends in the 1900s," Health Affairs January/February 1997.

KPMG Peat Marwick, Health Benefits in 1997 (Montvale, NJ: 1997).

Lake, Timothy, and Robert St. Peter, Payment Arrangements and Financial Incentives for Physicians, Data Bulletin: Results from the Community Tracking Study, No. 8 (Washington, DC: Center for Studying Health Systems Change, Fall 1997).

Lavizzo-Mourey, Riza, and Elizabeth R. Mackenzie, "Cultural Competence: Essential Measurements of Quality for Managed Care Organizations," Annals of Internal Medicine 124(10):919-921, 1996.

Levit, Katharine, Helen C. Lazenby, and Bradley R. Braden, "National Health Spending Trends in 1996," Health Affairs 17(1):35-51, January/February 1998.

Mariner, Wendy K., "Sounding Board: State Regulation of Managed Care and the Employee Retirement Income Security Act," New England Journal of Medicine 335(26):1986-1990, December 26, 1996.

Melnick, Glenn, and Jack Zwanziger, "State Health Care Expenditures Under Competition and Regulation, 1980-1991," American Journal of Public Health 85(10):1391-1396, October 1995.

Midwest Business Group on Health, Public-Private Healthcare Purchasing Partnerships (Chicago: 1997).

Miller, Robert H., "Health Systems Integration: A Means to an End," Health Affairs 15(2):92-106, Summer 1996.

Morrissey, Michael A., Jeffrey Alexander, Lawton R. Burns, and Victoria Johnson, "Managed Care and Physician/Hospital Integration," Health Affairs 15(4):62-73, Winter 1996.

Morrissey, Michael A., and Gail A. Jensen, "Switching to Managed Care in the Small Employer Market," Inquiry 34(3):237-248, Fall 1997.

Moser, James W., "Trends in Physician Income, 1985-1995," in Socioeconomic Characteristics of Medical Practice 1997 (Chicago: American Medical Association, 1997).

Newhouse, Joseph P., "Medical Care Costs: How Much Welfare Loss?" Journal of Economic Perspectives 6(3):3-21, Summer 1992.

Office of Technology Assessment, Does Health Insurance Make a Difference? OTA-BP-H-99 (Washington, DC: U.S. Government Printing Office, 1992).

Pew Health Professions Commission, Critical Challenges: Revitalizing the Health Professions for the Twenty-First Century (San Francisco: University of California Center for the Health Professions, 1995).

Physician Payment Review Commission, Annual Report to Congress 1997 (Washington, DC: 1997).

Prospective Payment Assessment Commission, Medicare and the American Health Care System: Report to Congress (Washington, DC: June 1997).

Read, J. Leighton, and Kenneth B. Lee, Jr., "Health Care Innovation: Progress Report and Focus on Biotechnology," Health Affairs 13(3):215-225, Summer 1994.

Remler, Dahlia K., Karen Donaelan, Robert J. Blendon, et al., "What Do Managed Care Plans Do to Affect Care? Results From a Survey of Physicians," Inquiry 34(3):196-204, Fall 1997.

Robinson, James C., "Decline in Hospital Utilization and Cost Inflation Under Managed Care in California," Journal of the American Medical Association 276(13):1060-1064, October 2, 1996.

Robinson, James C., and Larry Casalino, "Vertical Integration and Organizational Networks in Health Care," Health Affairs 15(1):7-22, Spring 1996.

Rosenbaum, Sara, Kay Johnson, Colleen Sononsky, et al. "The Children's Hour: The State Children's Health Insurance Program," Health Affairs 17(1):75-89, January/February 1998.

Schick, Frank L., and Renee Schick, eds., Statistical Handbook on Aging Americans (Phoenix, AZ: Oryx Press, 1994).

Schoen, Cathy, Barbara Lyons, Diane Rowland, et al., "Insurance Matters for Low-Income Adults: Results From a Five-State Study," Health Affairs 16(5):163-171, September/October 1997.

Schwartz, William B., "In the Pipeline: A Wave of Valuable Medical Technology," Health Affairs 13(3):70-79, Summer 1994.

Shortell, Stephen M., and Kathleen E. Hull, "The New Organization of the Health Care Delivery System," in S. Altman and U.E. Reinhardt, eds., Strategic Choices for a Changing Health Care System (Chicago: Health Administration Press, 1996).

Simon, Carol J., and David W. Emmons, "Physician Earnings at Risk: An Examination of Capitated Contracts," Health Affairs 16(3):120-126, May/June 1997.

St. Peter, Robert, Marie C. Reed, David Blumenthal, and Peter Kemper, "The Scope of Care Provided by Primary Care Physicians: Physician Assessments of Change and Appropriateness," paper presented at the Association for Health Services Research Annual Meeting, Chicago, June 1997.

Weiner, Jonathan P., and Greg deLissovoy, "Razing the Tower of Babel: A Taxonomy for Managed Care and Health Insurance Plans," Journal of Health Politics, Policy, and Law 18(1):75-103, Spring 1993.

Wickizer, Thomas, and Paul J. Feldstein, "Does HMO Competition Reduce Health Insurance Premiums: Recent Evidence," Medical Practice Management 21(1):14-17, August 1996.
_______________

  1. Group purchasers' costs are reflected in premiums they pay as offset by any premium contribution from those covered. Because there is a lag in accounting for costs, changes in premiums may lag cost experience by 18 months or more.

  2. By managed care, we mean network-based arrangements associated with health benefit products such as HMOs, PPOs, and POS hybrid arrangements, including the provider-sponsored organizations set up to contract or compete with entities offering such products.

  3. The group/staff model is the form traditionally associated with large prepaid group practices that typically are exclusive to the HMO; the network/IPA model includes HMOs that have more dispersed networks of independent providers in community-based practices in which the HMO accounts for only a small share of the practice. But in 1994, 55 percent of group/staff model HMOs made some use of network/IPA arrangements within their traditional HMO product (Gold et al., 1995b).

  4. Only 1 in 10 PPOs uses a payment method that transfers risk to practitioners (AAHP, 1996). Whether the PPO itself bears any financial risk through its contract with the group purchaser is not clear.

U.S. eagle seal
[ About the Commission | Charter | Commission Membership | Press Releases | Meetings ]

Last Revised: Sunday, July 19, 1998