Agency: Department of Transportation

Title: Make New Car Assessment Program (NCAP) Information More Accessible and Useful to the Public

Background Information

Under Title II of the Motor Vehicle Information and Cost Savings Act of 1972, NHTSA is required to develop and disseminate comparative crash worthiness information on new passenger car, light truck, and van crash worthiness. Though NCAP can be one of the best means for NHTSA to serve its customers and to advance the cause of safety, input to the agency from individuals, consumer groups, and Congress indicated that NHTSA' s presentation of information should be less confusing and more useful to consumers.

In response to feedback from its customers, NHTSA has now developed a simplified scale for presenting NCAP results to the public and has issued 1994 model results using this scheme. As part of its customer service initiative, the agency is also exploring how this NCAP information can be more widely disseminated through NHTSA's Auto Safety Hotline and other media.

Presently, NHTSA is working with the American Automobile Association (AAA), the Consumer Information Center, and the Federal Trade Commission in the development of a brochure which will contain the applicable NCAP results on model year 1995 vehicles. The first edition of this brochure is scheduled for completion in the fall of 1994. In addition, the agency is developing a video news release on NCAP as a public service announcement which will also be completed this fall and distributed to television stations across the country.

Main NPR Category: Customer Service

Contact Person: Noble Bowie

Contact Phone: (202) 366-2549

Contact Address: 400 Seventh St., SW

(Rm. 5208)

Washington, DC 20590

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