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Appendix A

History of the
National Partnership for Reinventing Government
(formerly National Performance Review)

Reports and Publications
December 2000

For online copies of many of the publications below, visit our library.

Initial Report and Status Reports

From Red Tape to Results: Creating a Government That Works Better and Costs Less (September 1993)

Status Report: Creating a Government That Works Better and Costs Less (September 1994)

Common Sense Government (September 1995)

The Best Kept Secrets in Government (September 1996)

Businesslike Government: Lessons Learned From America's Best Companies (October 1997)

Accompanying Reports to the Original 1993 Report

Reports on the Systems of Government

Creating Quality Leadership and Management
Streamlining Management Control
Transforming Organizational Structures
Improving Customer Service
Mission Driven, Results Oriented Budgeting
Improving Financial Management
Reinventing Human Resource Management
Reinventing Federal Procurement
Reinventing Support Services
Reengineering Through Information Technology
Rethinking Program Design
Strengthening the Partnership in Intergovernmental Service Delivery
Improving Environmental Management
Improving Regulatory Systems

Reports on Major Federal Agencies

U.S. Agency for International Development
Department of Agriculture
Department of Commerce
Department of Defense
Department of Education
Department of Energy
Environmental Protection Agency
Federal Emergency Management Agency
General Services Administration
Department of Housing and Urban Development
The Intelligence Community
Department of Interior
Department of Labor
National Aeronautics and Space Administration
National Science Foundation and Office of Science and Technology Policy
Office of Personnel Management
Small Business Administration
Department of State and U.S. Information Agency
Department of Veterans Affairs

Customer Service Reports

Putting Customers First: Standards for Serving the American People (October 1994)

Putting Customers First '95: Standards for Serving the American People (October 1995)

Putting Customers First '97: Standards for Serving the American People (October 1997)

Reinventing Service at the IRS (March 1998)

Regulatory Reinvention Reports

Reinventing Environmental Regulations (March 1995)

Reinventing Drug and Medical Device Regulations (April 1995)

Reinventing Worker Safety and Health Regulations: The New OSHA (May 1995)

Reinventing Pension Regulations (June 1995)

Reinventing Service Regulations to Small Business: The New Small Business Administration (June 1995)

Reinventing Health Care Regulations (July 1995)

Reinventing the Regulation of Drugs Made from Biotechnology (November 1995)

Reinventing Food Safety Regulations (January 1996)

Reinventing the Regulations of Cancer Drugs (March 1996)

Progress Report: Reinventing Environmental Regulations (March 1996)

Reinventing the Regulation of Animal Drugs (May 1996)

Reinventing the Regulation of Human Tissue (February 1997)

Benchmarking Reports

Serving the American Public: Best Practices in Telephone Service (February 1995)

Serving the American Public: Best Practices in Resolving Customer Complaints (March 1996)

Serving the American Public: Best Practices in Customer-Driven Strategic Planning (Feb. 1997)

Serving the American Public: Best Practices in Performance Measurement (June 1997)

Serving the American Public: Best Practices in Downsizing (October 1997)

Serving the American Public: One-Stop Customer Service (November 1997)

World-Class Courtesy - A Best Practices Report (December 1997)

Balancing Measures: Best Practices in Performance Management (August 1999)

Best Practices in Achieving Workforce Diversity (2000)

Background Papers and Other Reports

Reinventing Government Summit (Proceedings, June 25, 1993)

Reinvention's Next Steps: Governing in a Balanced Budget World (March 1996)

Reaching Public Goals: Managing Government for Results, A Resource Guide (October 1996)

The Blair House Papers (January 1997)

Access America (February 1997)

Turning the Key: Unlocking Human Potential in the Family-Friendly Federal Workplace (1997)

Federal Welfare-to-Work Commitments (1997)

Federal Welfare-To-Work Hiring Progress: Agency Keys to Success (April 1998)

Mapping Out Crime: Providing 21st Century Tools for Safe Communities (Aug. 1999)


Reinventing Government . . . By the People (video, September 1994)

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