In 1993, President Clinton and Vice President
Gore asked federal workers to reinvent
government by:
- putting customers first
- cutting red tape
- empowering employees to get results
- cutting back to basics
Here's our action plan. We will:
- Create a clear sense of mission
- Steer more, row less
- Delegate authority and responsibility
- Help communities solve their own problems
- Replace regulations with incentives
- Develop budgets based on outcomes
- Inject competition into everything we do
- Search for market, not administrative solutions
- Measure our successes by customer satisfaction
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