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Creating A Government that
Works Better & Costs Less

Status Report
September 1994

Table of Contents

Introduction

• Results of Reinvention
• Not Sitting on a Shelf
• What's at Stake

Close-Up

Close-Ups are stories that highlight successful reinvention efforts.

Culture Change: Reinventing the Federal Government

• Catalysts of Reinvention
• In Recovery: Federal Emergency Management Agency
• Punching the Clock -- NOT: Department of Labor
• People, Processes, and Partnerships: Customs Service
• Customers on Top: Department of Housing and Urban Development
• Reinvention: A Continuous Process

Close-Up

Progress Report

Chapter One: Putting Customers First

• Customer Service: Government Changes Its Approach
• Setting Customer Service Standards
• Information Technology: A Host of Customer Benefits .
• Maps, Anyone?
• Postal Delivery
• Conclusion

Close-Up

Chapter Two: Empowering Employees to Get Results

• The Transformation of Federal Work
• The National Partnership Council: Launching a New Era of Cooperation
• Accountability: Shifting from Inputs to Results
• Workforce Reduction
• Change at the Top
• Employment Restrictions in Legislation
• Conclusion

Close-Up

• Earning the Moniker
• Procurement Reform
• Putting _Services_ Back Into GSA
• OMB: More Collaboration
• OSHA: _One Foot in Front of the Other_
• Creative Approaches to Environmental Protection
• Brandeis_ Vision: State and Local Experimentation
• Community Empowerment
• Rural Development
• Conclusion

Close-Up

Chapter Four: Cutting Back to Basics

• Less Borrowing, More Reinvention
• Slowing the Red Ink
• Making the Tough Choices
• Another Tool for the President
• Can Defense Afford its Health University?
• Conclusion

Still to Do: Lots More

Close-Up

Endnotes

Appendices

• A: Status of Major Recommendations by Agency
• B: Status of Major Recommendations Affecting Governmental Systems
• C: Summary of Savings to Date
• D: Presidential and Congressional Actions Taken to Date

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