The story of reinventing government is first and foremost the story of 1,900,000 public servants striving, reaching, struggling to serve America. No large institution in America has a more dedicated or more competent workforce. For four years we have been telling the story of how they are making government work better and cost less, starting with the first report of the National Performance Review in 1993. We're grateful to all of them.

Once again this year, stories of their successes have flowed in from dozens of agencies and from the individuals, businesses, and governments they serve. We regret that we could not use all of these success stories -- we had a tough time choosing.

This year's report focuses on an unheralded success: the way government is learning from the most successful American businesses. Dozens of companies furthered the reinvention effort by sharing their successful practices and working with us to implement them in the federal government. The report highlights the achievements of these companies that have been emulated in the federal workplace, but of course, their inclusion here does not constitute a general endorsement of the companies by either the National Performance Review or by Vice President Al Gore.

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