Reinvention Labs

The first thing we did to encourage a change of attitude at headquarters and to move more authority and accountability to the front lines was to create "reinvention laboratories," where front-line workers and managers could try out their ideas for a change. Now there are about 250 reinvention labs leading the reinvention revolution. They have been called "islands of innovation in a sea of bureaucracy." (13) The place where Tommy Roland works, Miami International Airport, is a reinvention lab. Here are some other examples: