1. The Postal Service is not included. It has grown because it has more mail
    to deliver, but it is financed primarily from the sale of stamps, not from
  2. For historical trend data on federal employment, 1965-1995, see
    Appendix F, Table F-1.
  3. Unpublished calculation prepared by the Office of Management and
    Budget, based on civilian pay and benefits budgeted for fiscal year 1996.
  4. Office of Management and Budget, Budget for Fiscal Year 1997, Historical
    , "Table 1.1 - Summary of Receipts, Outlays, and Surpluses or
    Deficits: 1789-2002" (Washington, D.C.: Government Printing Office,
    1996), p. 20.
  5. Office of Personnel Management, Office of Workforce Information,
    Central Personnel Data File (unpublished data).
  6. General Accounting Office, Federal Downsizing: The Costs and Savings
    of Buyouts versus Reductions-In-Force
    (Washington, D.C.: Government
    Printing Office), GAO/GGD-96-63, May 14, 1996.
  7. Office of Personnel Management, Office of Workforce Information,
    Central Personnel Data File (unpublished data). This figure (114,856
    buyouts) includes all civilian defense and non-defensepersonnel who took
    buyouts between January 1993 and January 1996.
  8. Office of Personnel Management, Office of Workforce Information,
    Central Personnel Data File (unpublished data). Between January 1993
    and January 1996, 239,286 personnel left federal employment. Of these,
    21,125 were separated involuntarily.
  9. Stephen Barr, "A Simple Suggestion Worth Millions: Civil Servant's Idea
    Expected to Mean Big Savings in Procurements," Washington Post,
    October 13, 1994.
  10. Vice President Al Gore, Common Sense Government: Works Better and Costs
    (New York: Random House, 1995), p. 26.

Secret One:
Common Sense Has Come to the Federal Government

  1. Unpublished data on drug seizure activity in passenger processing provided
    by U.S. Customs Service, Miami. The data include seizures as of
    July 31, 1996.
  2. Unpublished data on FTS2000, the Federal Telecommunications System,
    from the General Services Administration.
  3. General Accounting Office, Acquisition: Purchase Card Use Cuts
    Procurement Costs, Improves Efficiency
    (Washington, D.C.: Government
    Printing Office), GAO/NSIAD-96-138, August 6, 1996.
  4. Public Law 104-106, National Defense Authorization Act for FY 1996,
    February 10, 1996; Executive Order 13011, Federal Information Technology,
    July 17, 1996.
  5. Unpublished data from the Office of Management and Budget.
  6. Letter from Peter J. Hannes, President, Special Markets Division, Jockey
    International, Inc. to Mr. Dennis Dudek, Department of Defense, June 7,
  7. Department of Defense, Office of Assistant Secretary (Public Affairs),
    "Defense Acquisition Pilot Programs Forecast Cost/Schedule Savings of Up
    To 50 Percent From Acquisition Reform," News Release No. 138-96,
    March 14, 1996; and unpublished data provided by the Department of
  8. See Presidential Memorandum, Streamlining Procurement Through Electronic
    , October 26, 1993; Executive Order 12931, Federal Procurement
    , October 13, 1994; Executive Order 12979, Agency Procurement
    , October 25, 1995; and Executive Order 13011, Federal
    Information Technology
    , July 17, 1996.
  9. See Appendix C.
  10. Unpublished data from the Federal Communications Commission.
  11. Al Gore, Creating a Government That Works Better & Costs Less, (Washington,
    D.C.: Government Printing Office, September 7, 1993), pp. 13-14.
  12. For more information on streamlining management, see Appendix H.
  13. James Thompson, "The Reinvention Revolution," Government Executive,
    Vol. 28, No. 5, May 1996, pp. 39-41. See also, General Accounting
    Office, "Management Reform: Status of Agency Reinvention Lab Efforts"
    (Washington, D.C.: Government Printing Office), GAO-GGD-96-69,
    March 20, 1996.
  14. President and Mrs. Harrison were afraid to touch the light switches, so a
    civil servant was assigned to switch the lights on in the evening, let them
    burn all night, and return in the morning to switch them off. James Trager,
    The People's Chronology (New York: Henry Holt and Company, Inc., 1996),
    pp. 561, 572, 587.
  15. Congressional Testimony by James King, Director, Office of Personnel
    Management, before the House Committee on Government Reform and
    Oversight, October 12, 1995.
  16. Each agency now has the authority to do its own hiring (Public Law 104-
    52), but many agencies choose to hire through the Office of Personnel
    Management's phone-in center.
  17. Executive Order 12871, Labor-Management Partnerships, October 1, 1993.
  18. U.S. Mint, "Denver Mint Receives National Partnership Award for
    Improved Labor-Management Relations," Press Release,
    February 14, 1996.
  19. Presidential Memorandum, Expanding Family-Friendly Work Arrangements
    in the Executive Branch
    , July 11, 1994; Presidential Memorandum,
    Supporting the Role of Fathers in Families, June 16, 1995; and Presidential
    Memorandum, Implementing Family Friendly Work Arrangements,
    June 21, 1996.
  20. Michael Serlin, "The Competitors," Government Executive, Vol. 28, No. 6,
    June 1996, pp. 29-33.

Secret Two:
Government Is Serving People Better

  1. Undated letter from Robert J. Lacombe to Shirley Chater, Commissioner,
    Social Security Administration.
  2. Letter from Lloyd Hartford regarding the Dedicated Commuter Lane
    Project, April 12, 1996.
  3. Anonymous comment sheet from the Dedicated Commuter Lane.
  4. Letter from Chris Petersen to the Department of Energy, Energy
    Information Administration.
  5. Letter from Michael R. McMeekin to D. James Baker, Undersecretary for
    Oceans and Atmosphere, National Oceanic and Atmosphere
    Administration, May 6, 1996.
  6. Undated letter from an unidentified police officer to Eljay B. Bowron,
    Director, United States Secret Service.
  7. Undated letter from Alexander Schuster, veteran, to Director and Chief of
    Staff of a Veterans Affairs hospital.
  8. Public Law 96-511, Paperwork Reduction Act of 1980, December 11, 1980,
    94 Stat. 2813.
  9. Bill Clinton and Al Gore, Putting Customers First 95 (Washington, D.C.:
    Government Printing Office), October 1995, The electronic version is
    located at "".
  10. Ibid., p. 123.
  11. Postal Service, "It's A Record 90 Percent On Time Delivery!" Press
    Release No. 49, Washington, D.C., June 4, 1996. The U.S. Postal Service's
    Internet address is "".
  12. President Clinton directed agencies in 1993 to appoint chief operating
    officers normally the deputy secretary of the department or the head of the
    agency. He then convened two dozen of the chief operating officers of the
    departments and largest agencies as the President's Management Council to
    share their best practices and advise him on ways to implement reinvention.
  13. Dalbar Financial Services, Inc., "Social Security Administration Tops in
    Customer Service," Press Release, Boston, Massachusetts, May 3, 1995.
  14. Although the General Services Administration promised to have blue pages
    in five cities, seven cities have already signed up. They are: Baltimore,
    Chicago, Denver, Indianapolis, Los Angeles, New York, and San Francisco.
  15. Unpublished calculation from the Office of Management and Budget.
  16. PEBES stands for "Personal Earnings and Benefit Estimate Statement," and it is
    located at "".
  17. Send your geology questions by e-mail to "".
  18. The fax number for the Bureau of Labor Statistics' Fax on Demand is
  19. The World Wide Web address for HUD's city maps is
  20. The World Wide Web address for the Bond Wizard is
  21. Undated letter from the Bodde Family to the Federal Emergency
    Management Agency.

Secret Three:
Government Is In Partnership With Business

  1. Bob Bauer, "A Swimming Time for Shrimp; Frozen Sales Up in 1994,"
    Supermarket News, Vol. 44, No. 52, December 26, 1994.
  2. Unpublished data provided by the Environmental Protection Agency.
  3. Calculation based on unpublished data from the Environmental Protection
  4. Unpublished data provided by the Environmental Protection Agency,
    Environmental Assistance Division.
  5. Letter from Jack Cohen, Ph.D., Vice President for Quality & Compliance,
    Scios, Inc., to Gregory Bobrowicz, District Director, Food and Drug
    Administration, Alameda, CA, May 29, 1996.
  6. U.S. Department of Agriculture, National Agricultural Statistics Service,
    "Livestock Slaughter 1995," March 1996.
  7. Jerry Knight, "Meat Inspection Changes Produce an Unusual Unanimity,"
    Washington Post, July 9, 1996, p. D1, citing Administrator Michael R. Taylor
    of the Food Safety and Inspection Service, U.S. Department of Agriculture.
  8. The U.S. Business Advisor is located at "".
  9. The EPA 33/50 team was nominated by 3M for Vice President Gore's
    Hammer Award and received the award in June 1996.

Secret Four:
Government Is Partnering With Communities

  1. To learn more about HUD partnerships with Philadelphia and other cities,
    visit the HUD homepage at "".
  2. Department of Housing and Urban Development, "Empowerment Zones
    and Enterprise Communities," Community Connections. To learn more
    about the Empowerment Zone/Enterprise Community initiative, visit the
    homepage at "".
  3. EPA believed that some of the scrap refrigerators still contained freon,
    which could have escaped into the atmosphere. Freon is harmful to the
    environment because it destroys ozone.
  4. Environmental Protection Agency, "Removing Liability Barriers and
    Encouraging Development," unpublished information, June 20, 1996.
  5. Office of Management and Budget, FY 1997 President's Budget, Analytical
    , "Aid to State and Local Governments," March 1996, p. 167.
  6. Memorandum of Understanding, "The Oregon Option" (unpublished),
    December 1994, p. 1.
  7. Oregon Progress Board, "Oregon Benchmarks: Standards for Measuring
    Statewide Progress And Institutional Performance," Report to the 1995
    Legislature, December 1994.
  8. Public Law 104-127, Federal Agricultural Improvement and Reform Act of
    , April 4, 1996.
  9. Environmental Protection Agency, "Environmental News," Press Release,
    Washington, D.C., May 16, 1996.
  10. Executive Order 12871, Enhancing the Intergovernmental Partnership,
    October 1, 1993.
  11. Public Law 104-4, Unfunded Mandates Reform Act of 1995, March 22, 1995.
  12. See Appendix A, "Department of Health and Human Services," for more
    details on the welfare demonstration projects.
  13. Unpublished data from the Administration for Children and Families,
    Department of Health and Human Services.
  14. Justice cut all the red tape associated with COPS. Communities need only
    fill out a one-page application.
  15. Pam Noles, "No Tax Increases in New Budget," The Tampa Tribune, July
    31, 1996, p. 1.
  16. Unpublished information from the Department of Justice, June 21, 1996.
  17. Nicole Marshall, "65 Arrested in Sweep of Public Housing," Tulsa World,
    May 31, 1996, p. A8.
  18. Robert V. Antonucci, Massachusetts Commissioner of Education, The
    Federal Role in Education Reform, Testimony before House Subcommittee
    on Early Childhood, Youth and Families, House Committee on Economic
    and Education Opportunities, June 21, 1995.
  19. Department of Education, Goals 2000: Increasing Student Achievement
    Through State and Local Initiatives
    (Washington, D.C.: Government
    Printing Office) April 30, 1996.
  20. The Ed-Flex states are: Kansas, Oregon, Massachusetts, Texas, Ohio,
    Vermont, Maryland, and Colorado.
  21. Maryland State Department of Education, "High Expectations Producing
    Better Schools, State School Superintendent Grasmick Says," Baltimore,
    MD, Press Release, December 12, 1995.
  22. "Kentucky Accountability Results," The Cincinnati Enquirer, February 8,
    1995, p. B2.


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  2. Customer service standards can be found at

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