Phase III: From examples to reinvented agencies
Work with agencies that interact the most with public and business to get results Americans care about:
- Cut injuries 20 percent in 50,000 hazardous workplaces
- Increase electronic food stamp payments to 65%
- Cut toxic pollution 75 percent in metal finishing
- Accept 3 million student aid applications electronically
- Call IRS toll-free line 24 hours a day, 7 days a week
- Overnight mail delivery 92 percent of time