Archive

National Partnership for Reinventing Government Publications

Contents

Ordering Information

Online GPO publication information and ordering form

GPO offers a 25 percent discount for 100 or more copies of each title.

All NPR publications are available at NPR's Web site at www.npr.gov/library/review.html

Reports, 1993-99

The Best Kept Secrets in Government, 1996, (also published by Random House)

The Best Kept Secrets in Government, 1996 Digest

The Blair House Papers, 1997 $3.50
S/N 040-000-00684-2

Businesslike Government, Lessons Learned from America's Best Companies, 1997 $9
S/N 040-000-00695-8

Common Sense Government:
Works Better & Costs Less, 1995 (also published by Random House)

Creating a Government That Works Better & Costs Less, 1993 $16
S/N 040-000-00592-7 (also published by Plume)

Creating a Government That Works Better & Costs Less: Executive Summary,
1993

Creating a Government That Works Better & Costs Less: Status Report, 1994

Federal Welfare-to-Work Commitments: A Report to President Bill Clinton, 1997 $3 (GPO number not available)

Federal Welfare-to-Work Hiring Progress, 1998

Mapping Out Crime, 1999 (electronic only)

Putting Customers First: Standards for Serving the American People, 1994

Putting Customers First '95: Standards for Serving the American People

Putting Customers First: Best Practices in Telephone Service, 1995

Reaching Public Goals: Managing Government for Results, 1996 $8.50
S/N 040-000-00680-0

Reinventing Service at the IRS, 1998 $9.50
048-000-00513-6

Reinvention's Next Steps: Governing in a Balanced Budget World, 1996
$3.75 S/N 040-000-00671-1

Serving the American Public: Best Practices in Customer-Driven Strategic Planning, 1997 (GPO number not available)

Serving the American Public: Best Practices in Downsizing, 1997 (GPO number not available)

Serving the American Public: Best Practices in Resolving Customer Complaints, 1996 $3.25 S/N 040-000-00670-2

Serving the American Public: Best Practices in One-Stop Customer Service, 1997 $4.50

Serving the American Public: Best Practices in Telephone Service, 1997 (GPO number not available)

Turning The Key: Unlocking Human Potential in the Family in the Family-Friendly Federal Workplace, 1997 $2.00 (GPO number not available)

World-Class Courtesy-a Best Practices Report, 1997 (GPO number not available)

Accompanying Reports, 1993

Creating Quality Leadership and Management

Improving Customer Service

Streamlining Management Control

Transforming Organizational Structures

Reinventing Processes and Systems

Mission-Driven, Results-Oriented Budgeting
Reinventing Federal Procurement $8.50
SN 040-000-00616-8

Reinventing Human Resource Management

Rethinking Program Design

Reinventing Support Services

Reengineering Through Information Technology

Restructuring the Federal Role

Reinventing Environmental Management

Strengthening the Partnership in Intergovernmental Service Delivery

Agencies and Departments

Department of Agriculture

Department of Commerce

Department of Defense

Department of Education

Department of Housing and Urban Development

Department of the Interior

Department of Labor

Department of State/U.S. Information Agency

Department of Veterans Affairs

Environmental Protection Agency

Federal Emergency Management Agency

General Services Administration

Intelligence Community

National Aeronautics and Space Administration

National Science Foundation/Office of Science and Technology Policy

Office of Personnel Management

Small Business Administration

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