Archive

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Document Name: Contents (1 of 23)
Date:
Owner: National Performance Review
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Table of Contents
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Introduction

Customer-Driven Government


Standards for Our Customers
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Customer Group: Beneficiaries

Customer Group: Business

Customer Group: The General Public

Customer Group: Law Enforcement

Customer Group: Natural Resource Management

Customer Group: The Research and Academic Community

Customer Group: States, Localities, and Other Partners

Customer Group: Travelers, Tourists, and Outdoor Enthusiasts

Customer Group: The U.S. Government and Federal Employees

Customer Group: Veterans


Appendices
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Appendix A: Executive Order 12862

Appendix B: Text of Customer Service Standards

Beneficiaries

Business

The General Public

Law Enforcement

Natural Resource Management

The Research and Academic Community

States, Localities, and Other Partners

Travelers, Tourists, and Outdoor Enthusiasts

The U.S. Government and Federal Employees

Veterans