Process Reengineering
Navy [Sts] delivered commercial off-the-shelf SCBA for
Damage Control
& Fire Fighting --
for Fleet
Assessment -- in
only 6 months.
Streamlined
procurement
methods. (Still
hard to do ... but,
progress!)
Navy [Sts]
delivered
NDI/COTS to
fleet in 24 months
-- 5 years less
than usual.
Pumps/Jaws or
Life/Heeds. Cut
research and
development to
minimum -- used
commercial
specifications and
performance
criteria.
Using Activity
Based Costing to
determine the cost
of providing
administrative
support services
to customers.
Moving from a
traditional
accounting view to
an "activity" view
of our budget.
The Single Family
Insurance
Operations
Division (SFIOD)
sent the first
edition of "FYI" to
the corporate
headquarters of all
Single Family Title
II active lenders.
"FYI" included
information on
changes in
business
processes;
updated mailing
addresses; etc.
"FYI" has
received positive
feedback from
lenders and will
soon appear on
HUD�s World
Wide Web.
The U.S.
Consumer
Product Safety
Commission�s
success stories are
described in
"Saving Lives
Through Smart
Government:
Success Stories".
Copies provided
to NPR for 1st
time at this
conference.
Navy BRAC
[Base Realignment
and Closure] using
World Wide Web
as 2-way Business
Process Tool.
Better, faster
access with
coordination and
collaboration.
(http://n4.nosc.mil)
-- On-Track
Newsletter
-- Consolidated
Reengineering
report documents
USAID success
stories.
-- Info on
procurement, etc.,
on Internet --
Agency more
transparent.
The World Wide
Web has
expanded our
client base at no
additional cost in
disseminating
medical
information to
NIH Consensus
Development
Program. (It also
gives us feedback
on who our client
base is without
OMB clearance.)
Help us do more!
NIH Human
Resource
(Personnel)
Offices have
collectively joined
together in
developing a
consolidated
WWW "home
page" for the
purpose of
delivering timely
and relevant
Human Resources
(HR) information
to a diverse
customer
community. Our
goal is to continue
reinventing new
ways of
communicating
HR info via
Internet
environment that
demonstrates our
commitment to
serve, listen and
hear. Help us do
more, NPR. Vice
President to punch
a hole in the wall!
Dealing with other
agencies, I�ve
come to
appreciate the
vision of HUD�s
Information
Technology
leadership to
connect all HUD
employees with
cc:mail and
Internet access.
Every HUD
employee has
access to every
other employee in
the organization
making
dissemination of
information up,
down and around
the organization
both feasible and
practical.
Connection to the
Internet allows
communication
and collaboration
with other people
outside the
organization who
are often
motivated to
"catch up with us"
by getting on the
Internet....
Since few
participants have
been able to read
all the notes,
please provide us
with a transcribed
copy of all of
them.
This conference
was a great
accomplishment
and success.
Hope we can do it
again in a year.
Redesign of
OSHA�s Field
Offices
-- Parsippany, NJ
-- Atlanta, GA
Changing people
and ultimately
cultures
People Make the
Difference
|
|
Partnerships
The Oregon Option is the first
in the nation long term
agreement to design and test a
results oriented approach to
delivery of government services
across federal, state and local
lines. This demonstration
focuses on results as the
measure of success. Oregon is
held accountable to the federal
government to make
reasonable progress toward
mutually agree on outcomes.
The federal government
reduces the strings attached to
programs, combines funding
streams and increases flexibility
to allow state and local
governments to deliver services
more effectively.
In our first year, we have
successfully built partnerships
among public, private and
non-profits and at all levels
around agreed-upon results.
Local, state and federal
partners are continuing to
further develop this
results-driven model of
governance in order to achieve
progress within the mutually
agreed upon outcomes.
Industry, academia and NASA
can work in partnership to
develop and launch space
systems of mutual interest to all
and in a faster-cheaper-better
way.
PLANTS http://plants.usda.gov
Cooperating with 14 agencies
to bring basic plant info across
agencies to allow information
sharing and reduction of
duplication.
Fort Meade, Maryland. We
are working with local county
government to develop
partnerships in education,
housing and utilities services.
The first time American trucks
ever went into Mexico was to
place Krails needed for the
SENTRI DCL at Otay Mesa.
Interagency/Intercountry
cooperation was necessary.
The placement of Krails was
completed despite port runners
and gunfire. Without active
commitment of team members
willing to be "onsite" at 3 A.M.
on the Mexican border, this
would not have been possible.
Project time decreased from
18-24 months to 6-12 months
because of up from "customer
participation."
Alaska Native Medical Center
is partnering with other Federal
agencies to purchase under
single contracts will serve all
"partners."
CRADA: Helo Safety Systems
Industry partner gave Navy a
no cost demo (they paid for
installation) of a $250 K
system for safety of flight.
Estimated break-even is less
than 2 years. Time from idea to
install of system was 5 months.
"The System" (business as
usual) is still embarked on a
8-10 year "plan".
The U.S. EPA 33/50 Program
built 1,300 partnerships
between government and
industry on the common ground
between environmental
protection and economic
prosperity.
The U.S. Air Force Express
Reinvention Lab (Pentagon)
and the Cargo Movement
Operations System Program
Management Office (CMOS)
was able to bring three carriers
(Fedex, UPS, Emery) to the
table to discuss developing a
module to interact with
CMOS. This process would
save the cargo shipper an
enormous amount of time
because they would no longer
have to go to two or three
computers to ship cargo. This
initiative started in the summer
of 1995 and will be fielded to
all Air Force Transportation
Offices in July 1996. This is a
great example of government
working with private industry to
make the job easier for our
customer.
The recent "Mad Cow
Disease" problem in the United
Kingdom, with them
considering destruction of 11
million head of cattle and
linking it to human death loss
could have created panic in the
U.S. By joining forces with
Industry and FSIS, states,
technical experts. Jointly with
them, APHIS within 24 hours
had developed a strategy all
agreed on --National TV
coverage and decisions
provided facts and no panic.
Our beef is safe.
[responding to above posting]
Thank you. To kill 11 million
cattle like they�re a possibly
bad idea is a bad idea.
The NIH has established
Federal Electronic Computer
Store that allows federal
agencies to shop over the
internet for personal computers
and accessories. Seven
minority firms, seven small
businesses, and three large
businesses were awarded
contracts. Their products and
prices are listed on their home
page at
http://www.nih.gov/od/
oirm/nihecs.html
Customers want to feel
comfortable, want friendly and
competent counselors to assist
them when inquiring about
small business matters.
Our customers SPOKE in our
favor when our competitors
tried to "politically" put us out
of business. Call me to find out
the "REST of the STORY"
Have had some success in
D.C. and Seattle area
providing cooperative work
experience to physically and
intellectually impaired persons.
No cost. Great benefits to
persons and organizations.
As of 3/15 -- Veteran�s Affairs
responds immediately to
customer inquired received via
the VA Home Page on the
Internet.
The HUD Buffalo Office has
developed "Community
Assistance Coordination
Teams" (CAC Teams). The
purpose of these teams is to
better serve our entitlement
communities by being a single
point of contact and listening to
their needs. This "one-stop
shopping" approach is less
confusing and allows for
coordination of service and
joint efforts to find innovative
approaches in meeting the
community�s needs and
planning for their future.
The recent problem with Russia
refusing to buy poultry from the
U.S. created great concern
with over 5% of our poultry
products going to Russia. They
had refrigeration, FSIS
processing concerns and
APHIS health concerns. By
immediate phone conferences
tied to headquarters meetings
(100 lines), State officials,
FSIS, Industry Officials,
Russia, and Field people on the
front lines, technical staff within
one week the health concerns
were resolved. Now we need
the issues outside APHIS
resolved and we will maintain
this valuable export.
Service Contracts. Eliminated
lengthy specifications. Went to
a private sector contract with a
mutual termination clause.
Results: Better prices, satisfied
clients, less litigation.
Give us answers! What�s the
difference between A-76 and
privatization? The rules for
A-76 hamper our utilization of
privatization.
|
|
Cooperation and Support
The first team (SENTRI) meeting was in March 1995. The DCL -- including road
antennas, krails, computer software, enrollment center construction -- opened the initial pilot phase November 1995, only 8 months later. Five agencies� cooperation, public support, was solicited. It could never have happened without the demonstrated and written support of the Deputy Attorney General and Assistant Attorney General, and the willingness of team members to continually challenge, and put themselves at risk. The Justice Performance Review support was phenomenal and effective, as was team leadership.
BASOPS Opportunity Leveraging and Development(BOLD) Grants. Venture capital investment initiative started by TRADOC to provide incentive for Installation Commanders to identify and implement bold actions at the installations. Slogan -- "your ideas, our money." 112 initiatives submitted, 30 approved. $3.9 million investment / $62 million Return on Investment for 5 years (projected)
For our team, this conference was successful/inspiring/energizing. We have been highly successful on our project, however were somewhat beaten down. No longer--- Thank you! Thank the Justice Performance Review too!
Lab is working great as a group -- all the right people get the job done. (However!: Zip (0) support from other parts of the Agency, including Finance, Procurement, Personnel.
Want High Performance Teams? Try:
-- Building a solid foundation.
-- Develop mutual respect.
-- Build Relationships
-- Be goal setting/committed to performance.
-- Use straight talk.
A change to the language of a regulation implementing the SENTRI DCL was approved by the General Counsel, the INS Commissioner, the Department, and OMB ... and signed /sent to the Federal Register in just under 6 hours
the latter part of September 1995. That�s a record.
In DOE, a group of self empowered employees across the complex created the
Change Summit. A government revival that focused on individuals developing results driven breakthru goals. Then we heard about NPR Reinvention. We are still going.
We have removed several levels of supervision. Now focus on our customers. Use teams of front-line employees to make many decisions. But
we all want more, more, more. More empowerment and accountability, etc. Thus we see only our frustrations and not our accomplishments. Thank you all for your help setting us where we are now.
Teamwork led to increased empowerment and a feeling of ownership among staff.
We have been successful in crafting a vision statement for our organization. The statement was written by the employees and presented to management. Our local management has adopted the statement and developed four goal areas to focus the organization�s attention. To date 32 managers have participated in facilitated sessions that returned us to the "blank page" referenced by Hammer.
Customer Plans extend beyond Agency level down to line units Washington & Field. Front line and teams involving customer planning in strategic
planning.
Our first Lab saved $1.0 million per year. Our next breakthrough will yield over $1.0 million per year -- money talks. Show your success through the
Accounting Department & walk the walk!
Revamped/reengineered travel voucher system, saving time, money, budget savings for travelers returning from TDY.
Prompt Payment Program --Implemented
Travel Reinvention Lab --Pilot
Excess Equipment Lab --Implemented
Customer Service Center --Pilot
Vendor Agreement/Partnership --Pilot
Space Reengineering Lab -- Started
1. A Plan in Place
2. A workforce engaged
3. BPR and incremental change is ongoing
4. Tools to measure improvement in Place
a) Quality criteria
b) Cost & output models
5. Acknowledge and rewards for personnel
Reengineered the Armed Forces Inaugural Committee(AFIC) for 1997 inauguration. The AFIC support to the Presidential Inaugural Committee (PIC) will be the same high quality but done with 300 less people than in
1994 inauguration. 1993: 1109 people; 1997: 819.
The Air Force Inspection System changed to meet NPR thoughts. Rank and file
embrace it; Leaders generally support the changes. Reinforce this change -- it�s right way.
We established a cross-functional, cross-org lines, cross-geographical
location team (self-managed) to model, work with others to also develop, and expand the concepts and theories of Best Business practices for government. We are also serving customers outside our agency.
Class & Pay Act. Let�s go to rank in person. Like military and foreign service.
Electronic/quick access to financial payments. Invoices to American Public doing business with USAID.
Planned, developed, and implemented first secure automated dedicated
commuter lane at Otay Mesa, California (near San Diego) -- accomplished in 8 months working with 5 agencies, 2 departments -- Justice and Treasury.
NOAA Corps: Economy proven by NPR ... Heightened scrutiny was focused on the service. Internal and external reviews revealed a greater savings in the ongoing reduction of the service, but corrected the misperception that the service should be eliminated. Elimination will cost more and deliver less; not what the NPR stands for ... Because of the NPR process, NOAA can operate a reduced force with greater economy, and finally dispel challenges to the
existence of the service. The NOAA Corps is smaller, and proven cheaper than alternatives!
Electronic Access to Government. U.S. Business Advisor.
-- Best example of customer-driven government.
-- Great example of partnership and collaboration.
-- Superb example of "IT Enabler" to work smarter.
|
