Leadership Issues
Senior Dept. officials who need to understand and commit to reinvention are not typical attendees of those type conferences. They’re the ones who need to be here!
The Vice President took time to come to the conference, why couldn’t agency heads have come?
Fear at working level that many NPR initiatives are championed by high level SES’s who are:
- trying to further their own private agenda
- not telling NPR/VP Gore the entire story
- not considering the good of the national defense
A recent GAO memo to Mr. Perry, SECDEF, dated 7 Mar, indicated Reinvention Labs will undergo an "examination." What kind of signal does that send to the labs?
Career SES’ers and Middle Management do not "Walk the Talk." Instead, their attitude is, "This too will pass." Without their support for reinvention, major change is doomed to failure.
Look out for the "How can we reinvent with our budget cut" syndrome! Rather, it can be turned around to be "How can we not reinvent with tighter budgets!"
Senior managers who are "controllers" penalize middle managers who empower their staff.
Privatization of new, independent federal prisons recommended by Pres. Clinton’s FY ‘96 budget proposal. Final blessing to go forward or stop completely has not been provided by DOJ/OMB. Fear of success or failure of program?
Although laws and outside rules are often problems, most of the obstacles are in our own agencies. We need a way to let the top boss know what his or her managers and systems are doing to block real solutions. An open-LAN policy (anonymous)? An ombudsman for reinvention?
DoD and Army Military Commanders change every 2-3 years. If one attempts to start any quality program, it may be terminated by the next change of command. Commanders are reluctant to buy-in to any change that will extend pass their tenure. They tend to look for a quick fix.
The young (35-45) middle managers, with career status, whose agenda is themselves. They’re not there to be public servants, but to only advance themselves. They also fear loss of power and their jobs as they don’t have seniority and are part of the "middle management" dead zone.
I feel the promise of NPR has been lacking/missing for a while (1 1/2 yrs). Why?
Activity Commander who led the Reinvention effort retired. His boss also retired. The new boss does not believe in the new organization structure and is directing our commander to stop the teaming structure and go back to the other organization structure.
No support until lab designation received. Then upper management try to take over.
Barrier: Many current political appointees just don’t get it and tend to make arbitrary change for unknown reasons.
Some management (generally GS13-15) bottleneck the reinvention process. A new way of thinking for an individual (GS12 and below) is considered a problem. Sometimes the individual is labeled as a troublemaker. Lower grades are suffering by recurring low appraisal and denial of opportunity. How can Al Gore address the problem?
Solutions/Incentives. "Something" is needed to help get managers/leaders in Agencies on board -- Start really walking the Talk and stop lip service. Help!
A truly committed Assistant Secretary yet obstructionist SESers.
The "Missing Link". Commitment is proven when the Reinvention Lab is directly linked to the Top Exec. Too many Reinvention Labs do not have ACCESS. The "fix" may be as simple as a "no cost" title and/or freedom to use the "RIGHT" LETTERHEAD.
There is no direct "link" -- Our political appointee BIG BOSS doesn’t have any direct link, despite our being his only Lab in his immediate office. Need to recommend some direct link - must be informal to avoid becoming a "task".
Frequently political appointees, though eager to foster change, fail to respect and learn from/partner with career execs/managers.
Centralized Bureaucrats that inbreed in large Headquarters Organizations. Get out of the Office and into the Field!
Change of Commander took place 12 months into reinvention process. New Commander does not support new environment (Self-Directed Work Teams) and plans to reorganize back to old traditional hierarchical structure.
Congress and the President continue to reward the "old" ways of doing things, e.g., more "stripes" for efficiency resultant from command and control as opposed to incorporating a more participative model. Therefore, what is rewarded is what is perpetuated. And what is rewarded is no longer needed, right, or appropriate. Congress and the President must reward those who dare to rise above the tidal wave of mediocrity.