Best Practices in Achieving Workforce Diversity (October 2000) PDF Version
Summary of Studies on Courtesy and One-Stop Service
World-Class Courtesy -- A Best Practices Report (December, 1997)
Serving the American Public: Best Practices in One-Stop Customer Service (November, 1997)
Serving the American Public: Best Practices in Downsizing (September, 1997)
Serving the American Public: Best Practices in Performance Measurement (June 1997)
Serving the American People: Best Practices in
Customer-Driven Strategic Planning (February 1997)
Serving the American Public: Best Practices in Resolving Customer Complaints
Serving the American Public: Telephone Service
Interagency Benchmarking and Best Practices Council
American Productivity & Quality Center's International Benchmarking Clearinghouse
As federal agencies have been reinventing their operations to become more businesslike, many have been benchmarking against worldclass private sector companies, other organizations, and other federal agencies that have become really good at what they do. In fact, some companies are beginning to benchmark against high-performing federal agencies!
The National Partnership for Reinventing Government set up a Federal Benchmarking Consortitum to facilitate and encourage these activities. The reports tell some of the results of a number of collaborative benchmarking partnerships. NPR also sponsors and partners with the Interagency Benchmarking and Best Practices Council, which was created by enterprising federal employees in several agencies.
The Council has formed professional partnerships with the International Benchmarking Clearinghouse of the American Productivity and Quality Center, the Strategic Planning Institute, the Innovation and Quality Exchange of the Canadian Treasury Board Secretariat, and Informationszentrum Benchmarking, the German Benchmarking Center. Contact James Cavanagh at firstname.lastname@example.org. Visit the Council's Website.
Updated: October 2000