National Performance Review Publications

Updated October 1997

Ordering Information

See list below. You may order documents with a stock number (S/N) from the Government Printing Office.
Fax: 202-512-2250
Phone: 202-512-1800
Superintendent of Documents
P.O. Box 371954
Pittsburgh, PA 15250-7954

Online GPO publication information and ordering form

NPR has a limited number of copies of the video and some reports. Contact:
National Performance Review
750-17th St., NW, Suite 200
Washington, DC 20006
(202) 632-0150
(202) 632-0390 (fax)

Benchmarking studies are available at NPR's web site

Reports, 1993-97

Access America--Reengineering Through Information Technology, 1997
S/N 041-001-00486-6

The Best Kept Secrets in Government, 1996
S/N 040-000-00679-6 (also published by Random House)

The Best Kept Secrets in Government, 1996 Digest

Blair House Papers, 1997
S/N 040-000-00684-2

Businesslike Government, Lessons Learned from America's Best Companies, 1997 S/N 040-000-00695-8

Common Sense Government:
Works Better & Costs Less, 1995 (also published by Random House)

Creating a Government That Works Better & Costs Less, 1993
S/N 040-000-00592-7 (also published by Plume)

Creating a Government That Works Better & Costs Less: Executive Summary, 1993

Creating a Government That Works Better & Costs Less: Status Report, 1994

Federal Welfare-to-Work Commitments: A Report to President Bill Clinton, 1997

Putting Customers First: Standards for Serving the American People, 1994
S/N 040-000-00647-8

Putting Customers First '95: Standards for Serving the American People

Putting Customers First: Best Practices in Telephone Service, 1995

Reaching Public Goals: Managing Government for Results, 1996
S/N 040-000-00680-0

Reinvention's Next Steps: Governing in a Balanced Budget World, 1996
S/N 040-000-00671-1

Serving the American Public: Best Practices in Customer-Driven Strategic Planning, 1997
S/N 040-000-00686-9

Serving the American Public: Best Practices in Resolving Customer Complaints, 1996
S/N 040-000-00670-2

Turning The Key: Unlocking Human Potential in the Family in the Family-Friendly Federal Workplace, 1997

Accompanying Reports, 1993

Changing Internal Culture

Creating Quality Leadership and Management

Improving Customer Service

Streamlining Management Control

Transforming Organizational Structures

Reinventing Processes and Systems

Improving Financial Management

Mission-Driven, Results-Oriented Budgeting
S/N 040-000-00249-2

Reinventing Federal Procurement
SN 040-000-00616-8

Reinventing Human Resource Management

Rethinking Program Design

Reinventing Support Services
S/N 040-000-00628-1

Reengineering Through Information Technology

Restructuring the Federal Role

Improving Regulatory Systems Reinventing Environmental Management Strengthening the Partnership in Intergovernmental Service Delivery

Agencies and Departments

Agency for International Development

Department of Agriculture

Department of Commerce

Department of Defense

Department of Education

Department of Housing and Urban Development

Department of the Interior

Department of Labor

Department of State/U.S. Information Agency

Department of Veterans Affairs

Environmental Protection Agency

Federal Emergency Management Agency

General Services Administration

Intelligence Community

National Aeronautics and Space Administration

National Science Foundation/Office of Science and Technology Policy

Office of Personnel Management

Small Business Administration


Reinventing Government by the People, 1994

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