Archive
_________________________________________________________________________________
Document Name: Index
Date: 12/04/95
Owner: National Performance Review
_________________________________________________________________________________
This book presents customer service standards for the organizations listed here. Numbers indicate the page number(s) in which each organization appears.
Advisory Council on Historic Preservation 21, 77, 163, 195
Agriculture
(Department of Agriculture) 22-30, 77-84, 133-134, 141-144, 164-165, 185-186, 196-197
Agricultural Research Service 22, 77, 141, 196
Animal and Plant Health Inspection Service 22, 78, 133, 141, 185, 196
Economic Agencies 24, 80, 143
Food and Consumer Service 164
Food Safety and Inspection Service 25, 81
Foreign Agricultural Service 25, 81
Forest Service 134, 186
Office of Communications 81
Office of Inspector General 164, 197
Packers and Stockyards Administration 25, 81
Rural Business and Cooperative Development Service 26
Rural Housing and Community Development Service 27, 82, 165
Rural Utilities Service 28
USDA Service Center 30, 84
Architectural and Transportation Barriers Compliance Board 85
Christopher Columbus Fellowship Foundation 85
Commerce (Department of Commerce) 30-38, 85-88, 134, 144-148, 166, 197-198
Bureau of Economic Analysis 30, 144
Bureau of Export Administration 31
Bureau of the Census 31, 144, 197
Economic Development Administration 166
Economics and Statistics Administration 32, 85, 144
International Trade Administration 32
Minority Business Development Agency 33
National Institute of Standards and Technology 33, 145
National Oceanic and Atmospheric Administration 34, 86, 134, 145
National Technical Information Service 36, 87, 148
National Telecommunications and Information Administration 37, 87, 148
Office of Consumer Affairs 87
Commerce (cont.)
Office of Public Affairs 87
Office of Small and Disadvantaged Business Utilization 37
Office of Telecommunications and Information Applications 166
Patent and Trademark Office 37, 148
Committee for Purchase from People Who Are Blind or Severely Disabled 9-10, 88
Consumer Product Safety Commission 88-89, 166
Defense (Department of Defense) 10, 38, 89-90, 134-135, 167-168, 186, 198-201, 219
Defense Commissary Agency 198
Defense Finance and Accounting Service 38, 198, 219
Defense Logistics Agency 10, 38, 89
Office of the Secretary 167, 199
Performance Improvements and Management Reengineering 199
Personnel and Readiness 219
Public Affairs 89
U.S. Army Corps of Engineers 90, 134, 167, 186, 199
Education (Department of Education) 90-95, 149-153, 201
Bilingual Education and Minority Languages 90, 149
Civil Rights Complaint Resolution 90, 149
Educational Research and Improvement 91, 149
Elementary and Secondary Education 91, 150
Inspector General Investigation and Audit Services 201
Office of the Secretary 92, 150
Postsecondary Education 93, 151
Special Education and Rehabilitative Services 93, 152
Vocational and Adult Education 94, 153
Energy (Department of Energy) 38-39, 95-96, 135-136, 153-154, 201-202
Economic Productivity Business Line 38, 153
Energy Information Administration 153, 201
Energy Resources Business Line 38, 135
Environmental Quality 95, 136
National Security Business Line 95, 202
Office of Environment, Safety and Health 39, 95, 202
Office of Science Education and Technical Information 154
Office of the Secretary 95
Science and Technology Business Line 154
Environmental Protection Agency 39-41, 96, 154, 168-170
Equal Employment Opportunity Commission 41, 96, 202
Executive Office of the President 186, 202-203
Export-Import Bank of the United States 41-42
Federal Communications Commission 42-47, 96-99, 170
Federal Emergency Management Agency 99
Federal Energy Regulatory Commission 47-48, 99
Federal Labor Relations Authority 203-204
Federal Mediation and Conciliation Service 48-49
Federal Trade Commission 49-51
General Services Administration 100, 204-210
Federal Supply Service 204
Information Technology Service 205
Office of FTS2000 208
Public Buildings Service 208
Health and Human Services (Department of Health and Human Services) 10-13, 154-155, 170-172
Administration on Aging 10, 170
Health Care Financing Administration 10, 171
Public Health Service 11, 154
Housing and Urban Development
(Department of Housing and Urban Development) 13-16, 51, 100-101, 155, 172-176
Government National Mortgage Association 51
Office of Community Planning and Development 172
Office of Fair Housing and Equal Opportunity 13, 100, 173
Office of Housing--Fair Housing Administration 15, 51, 175
Policy Development and Research 155
Public and Indian Housing 101, 176
Interior (Department of the Interior) 52-55, 101-102, 136-139, 155-157, 176-177, 187-188
Bureau of Indian Affairs 136, 176
Bureau of Land Management 52, 136, 187
Bureau of Mines 52, 155
Bureau of Reclamation 137, 187
Fish and Wildlife Service 188
Minerals Management Service 52, 137
National Biological Survey 53, 155
National Park Service 138, 188
Office of Surface Mining Reclamation and Enforcement 53, 101
U.S. Geological Survey 54, 102, 155
Interstate Commerce Commission 55
Japan-United States Friendship Commission 103
Justice (Department of Justice) 55-56, 103-105, 125-129, 157, 177, 188-190, 210-211
Antitrust Division 55
Asset Forfeiture 125
Bureau of Prisons 125, 210
Community Relations Service 103, 126, 177
Drug Enforcement Agency 126
Federal Bureau of Investigation 126, 157, 177
Freedom of Information Act 103
Immigration and Naturalization Service 103, 127, 188
Office of Justice Programs 127
Office of the Inspector General 210
Response Center 105, 128
U.S. Attorneys' Offices 128
U.S. National Central Bureau 128
U.S. Trustee Program 56
Labor (Department of Labor) 17-18, 56-59, 105-106, 157-158, 177-178, 211, 219-220
Bureau of Labor Statistics 56, 105, 157
Employment and Training Administration 177
Employment Standards Administration 57, 105, 211
Mine Safety and Health Administration 58, 106, 178
Occupational Safety and Health Administration 58, 106
Office of the American Workplace 59
Pension and Welfare Benefits Administration 17
Veterans Employment and Training 219
Merit Systems Protection Board 211-212
National Aeronautics and Space Administration 59-60, 106, 158, 190
National Archives and Records Administration 107-108, 158-159, 190-191, 220-221
National Commission on Libraries and Information Science 108
National Endowment for the Arts 108-109
National Endowment for the Humanities 109, 159
National Gallery of Art 109
National Labor Relations Board 109-112
National Mediation Board 60-61
National Science Foundation 159-160
Office of Personnel Management 112, 212-213
Federal Employment Information System 112, 212
Office of Insurance Programs 212
Peace Corps 112-115
Pension Benefit Guaranty Corporation 18, 61, 115
Railroad Retirement Board 18
Securities and Exchange Commission 61, 129
Small Business Administration 61-62
Social Security Administration 19
State (Department of State) 62-63, 115-116, 191, 213-214
Bureau of Administration 115
Bureau of Consular Affairs 191
Bureau of Political-Military Affairs 62
Diplomatic Security Service 213
Office of the Coordinator for Business Affairs 62
Office of Foreign Missions 214
Office of Overseas Schools 116, 214
Transportation
(Department of Transportation) 63-70, 116-120, 129-130, 160-161, 178-183, 191-192, 214-216
Federal Aviation Administration 63, 116, 178, 191
Federal Highway Administration 64, 117, 129, 178, 191
Federal Railroad Administration 65, 118, 180, 214
Federal Transit Administration 66, 181
Maritime Administration 67, 118
National Highway Traffic Safety Administration 67, 119, 181
Research and Special Programs Administration 68, 120, 130, 161, 182
U.S. Coast Guard 70, 130, 192
Treasury (Department of the Treasury) 19, 70-74, 121-122, 131, 192-193, 216-217
Bureau of Alcohol, Tobacco, and Firearms 70, 121, 131
Bureau of Engraving and Printing 121, 192, 216
Bureau of the Public Debt 121
Comptroller of the Currency 71
Federal Law Enforcement Training Center 131, 216
Financial Management Service 19
Internal Revenue Service 122
Office of Thrift Supervision 72
U.S. Customs Service 73, 193
U.S. Mint 122, 217
U.S. Secret Service 131, 217
U.S. Agency for International Development 74-76, 183-184
U.S. Institute of Peace 122-123, 161
U.S. International Trade Commission 217
U.S. Postal Service 123
U.S. Trade and Development Agency 76
Veterans Affairs (Department of Veterans Affairs) 76, 221-223
Board of Veterans Appeals 221
National Cemetery System 221
Office of Small and Disadvantaged Business Utilization 76
Veterans Benefits Administration 222
Veterans Health Administration 222