Document Name: App B: Text of Cus. Svc. Stnds: Law Enforcement (17 of 23)
Owner: National Performance Review
Title: App B: Text of Cus. Svc. Stnds: Law Enforcement (17 of 23)
Author: Vice President Al Gore's National Performance Review
Date: September, 1994
Department of Justice
Community Relations Service (CRS)
Conflict Prevention and Resolution Program
--- We will clearly explain the process that CRS uses to address
racial and ethnic conflicts, and our role in that process.
--- We will provide opportunities for all parties involved to
contribute to, and work toward, a solution to the racial or ethnic
--- If you are a participant in a CRS training session or conference,
we will provide useful information and materials that will assist you
in preventing or minimizing racial and ethnic tensions. If you would
like more information, we will work with you to identify additional
materials to meet your needs, within three weeks of learning of your
--- We will be prepared to provide on-site services in major racial
or ethnic crisis situations within 24 hours of when your community
notifies CRS or CRS becomes aware of the crisis.
--- In non-crisis situations, we will contact you within three days
of when your community notifies CRS or CRS becomes aware of the
situation, to discuss your request for CRS services.
Federal Bureau of Investigation
Integrated Automated Fingerprint Identification System (IAFIS)
Supports law enforcement agencies.
--- Response time for name searches against criminal histories is and
will be five seconds.
Fingerprint checks using current manual process:
--- We now process fingerprint identification of arrestees in an
average of 21 days from the time we receive the fingerprint card.
--- We now process fingerprint identification for employment and
licensing purposes in an average of 21 days from the time we receive
the fingerprint card.
Fingerprint checks in the future using IAFIS:
--- IAFIS will process fingerprint identification of arrestees in an
average of two hours from the time of receipt of the fingerprint
--- IAFIS will process fingerprint identification for employment and
licensing purposes in an average of 24 hours from the time of receipt
of the fingerprint data.
National Crime Information Center (NCIC)
NCIC 2000 will first become available for users in late 1995, with
all improvements projected to be completed in 1996. When the NCIC
2000 System is fully operational it will meet the following
--- Customers will be able to access the system 24 hours a day, seven
days a week (currently available).
--- System will process NCIC inquiries in one second or less. Current
NCIC processing time is two seconds.
--- Users will be able to conduct on-line inquiries for information
that is now available only through special computer programming.
--- Users will be able to receive photograph and fingerprint images
on-line in police cruisers (currently not available)
Uniform Crime Reports Program
--- The annual Crime in the U.S. report will be published in October
of each year.
--- Semi-annual report updates will be published in September and
March of each year.
--- If you are with a criminal justice agency and wish to be put on
our mailing list for these reports, you may contact a member of our
--- If you are a member of the public, you may obtain these reports
for a fee by contacting the Superintendent of Documents, Government
--- To receive customized reports, you may contact our program staff,
which will facilitate a response to your inquiry as soon as possible
in written or electronic form.
When fully operational, the National Incident-Based Reporting System
program will provide the following services:
--- Data on 22 crime categories made up of 46 specific crimes will be
collected (current system collects data on only eight crime
--- Information on every crime will be collected separately (current
system uses a summary report, which reports only the worst crime in a
multiple offense situation).
--- Age, sex, race, ethnicity, etc. will be reported for victims and
witnesses of all crimes, which will allow for better analysis
(current system reports this information only on certain crimes).
--- System will provide the ability to quantify drug seizures in
relationship to drug arrest (currently not available).
--- Information will address such issues as hate crimes, white-collar
crime, domestic violence, abuse of the elderly, etc. (currently not
available in summary system).
U.S. Attorneys' Offices
Notifications -- If you request it, we will provide the following
notifications to you within two weeks or less:
--- When there's been a change in the detention status of an
--- When charges have been filed against a suspected offender, or if
any or all charges are dismissed.
--- When court schedules are changed.
--- When there's been a plea agreement and the terms of the
agreement. If the defendant either pleads guilty or is found guilty,
you have the right to submit an "impact statement" detailing the
emotional effects of this crime on your life and the lives of members
of you family.
--- The date set for sentencing if the offender is found guilty, and
the sentence imposed. If there is a conviction, you may be notified
of changes in the prisoner's status by the Bureau of Prisons.
Other assistance services:
--- To the extent possible, a separate waiting area will be provided
for you separate from the offender and defense witnesses during court
--- Emotional support and assistance will be provided to you during
--- Upon your request, you will be assisted in talking with your
employer if your cooperation in the investigation or prosecution of
the crime causes you to be absent from work; likewise, if the crime
prohibits your ability to make timely payments to creditors,
assistance will be provided to you in dealing with those creditors.
--- You will routinely be provided with information or assistance
concerning transportation, parking, lodging, translator, and related
--- When needed, you will be provided referrals to existing agencies
for shelter, counseling, compensation, and other types of assistance
Department of the Treasury
Bureau of Alcohol, Tobacco and Firearms
The National Tracing Center
Helps federal, state, local, or international law enforcement
agencies identify criminal suspects by tracking firearms from
manufacturer to purchaser.
If you request a trace from us, you can expect that:
--- "Urgent" traces will be completed within 24 hours. An urgent
trace involves a firearm used in a crime of violence or involves
information that is essential to apprehend or hold a suspect, or to
obtain a search warrant. Time is essential.
--- We will contact you daily if your urgent trace cannot be
completed within the established timeframe.
--- "Routine" traces will be completed within four weeks. A routine
trace involves crimes such as carrying a firearm without a permit,
burglary, and firearms trafficking. This category also includes
identifying the purchaser of recovered firearms when time is not an
Please note that we depend on the cooperation of licensed firearms
dealers and others to complete traces. The response times of dealers
affects the times it takes us to respond to your requests.
Federal Law Enforcement Training Center
Trains federal, state, and local law officials.
--- We will maintain Administrative Services at a level 4, as
measured by the Student Feedback System.
--- We will maintain Program Services at a level 5, as measured by
the Student Feedback System.
--- We will maintain a rating of 90 percent for customer services in
the 1994 Customer Satisfaction Survey.
--- We will train 100 percent of your Basic Students.
U.S. Secret Service
Conducts investigations to assist U.S. Attorneys with their
prosecutions of crimes involving counterfeiting, forgery, and other
kinds of fraud.
Because we want to provide the U.S. Attorneys with completed
investigations consistent with their prosecution priorities, the
Secret Service has set the following standards for this relationship:
--- A minimum of 25 percent of all U.S. Attorneys or their designees
will be interviewed each year by a representative of the Director of
the Secret Service. These interviews will ensure that the needs and
priorities of the U.S. Attorney's Office are being met by the local
Secret Service Office.
--- Special Agents in Charge will maintain ongoing and frequent
liaison with U.S. Attorneys in their districts.
--- Specific service standards agreements will be determined after
consultations between the Secret Service and each U.S. Attorney.
These standards will be tailored to reflect the unique needs of each
U.S. Attorney and the respective judicial district.