Document Name: App B: Text of Cus. Svc. Stnds: Law Enforcement (17 of 23)
Date: 09/01/94
Owner: National Performance Review
Title: App B: Text of Cus. Svc. Stnds: Law Enforcement (17 of 23)

Author: Vice President Al Gore's National Performance Review

Date: September, 1994


Law Enforcement



Department of Justice


Community Relations Service (CRS)


Conflict Prevention and Resolution Program

--- We will clearly explain the process that CRS uses to address

racial and ethnic conflicts, and our role in that process.

--- We will provide opportunities for all parties involved to

contribute to, and work toward, a solution to the racial or ethnic


--- If you are a participant in a CRS training session or conference,

we will provide useful information and materials that will assist you

in preventing or minimizing racial and ethnic tensions. If you would

like more information, we will work with you to identify additional

materials to meet your needs, within three weeks of learning of your


--- We will be prepared to provide on-site services in major racial

or ethnic crisis situations within 24 hours of when your community

notifies CRS or CRS becomes aware of the crisis.

--- In non-crisis situations, we will contact you within three days

of when your community notifies CRS or CRS becomes aware of the

situation, to discuss your request for CRS services.

Federal Bureau of Investigation


Integrated Automated Fingerprint Identification System (IAFIS)

Supports law enforcement agencies.

Name checks:

--- Response time for name searches against criminal histories is and

will be five seconds.

Fingerprint checks using current manual process:

--- We now process fingerprint identification of arrestees in an

average of 21 days from the time we receive the fingerprint card.

--- We now process fingerprint identification for employment and

licensing purposes in an average of 21 days from the time we receive

the fingerprint card.

Fingerprint checks in the future using IAFIS:

--- IAFIS will process fingerprint identification of arrestees in an

average of two hours from the time of receipt of the fingerprint


--- IAFIS will process fingerprint identification for employment and

licensing purposes in an average of 24 hours from the time of receipt

of the fingerprint data.

National Crime Information Center (NCIC)

NCIC 2000 will first become available for users in late 1995, with

all improvements projected to be completed in 1996. When the NCIC

2000 System is fully operational it will meet the following


--- Customers will be able to access the system 24 hours a day, seven

days a week (currently available).

--- System will process NCIC inquiries in one second or less. Current

NCIC processing time is two seconds.

--- Users will be able to conduct on-line inquiries for information

that is now available only through special computer programming.

--- Users will be able to receive photograph and fingerprint images

on-line in police cruisers (currently not available)

Uniform Crime Reports Program

--- The annual Crime in the U.S. report will be published in October

of each year.

--- Semi-annual report updates will be published in September and

March of each year.

--- If you are with a criminal justice agency and wish to be put on

our mailing list for these reports, you may contact a member of our


--- If you are a member of the public, you may obtain these reports

for a fee by contacting the Superintendent of Documents, Government

Printing Office.

--- To receive customized reports, you may contact our program staff,

which will facilitate a response to your inquiry as soon as possible

in written or electronic form.

When fully operational, the National Incident-Based Reporting System

program will provide the following services:

--- Data on 22 crime categories made up of 46 specific crimes will be

collected (current system collects data on only eight crime


--- Information on every crime will be collected separately (current

system uses a summary report, which reports only the worst crime in a

multiple offense situation).

--- Age, sex, race, ethnicity, etc. will be reported for victims and

witnesses of all crimes, which will allow for better analysis

(current system reports this information only on certain crimes).

--- System will provide the ability to quantify drug seizures in

relationship to drug arrest (currently not available).

--- Information will address such issues as hate crimes, white-collar

crime, domestic violence, abuse of the elderly, etc. (currently not

available in summary system).

U.S. Attorneys' Offices


Victim-Witness Program

Notifications -- If you request it, we will provide the following

notifications to you within two weeks or less:

--- When there's been a change in the detention status of an


--- When charges have been filed against a suspected offender, or if

any or all charges are dismissed.

--- When court schedules are changed.

--- When there's been a plea agreement and the terms of the

agreement. If the defendant either pleads guilty or is found guilty,

you have the right to submit an "impact statement" detailing the

emotional effects of this crime on your life and the lives of members

of you family.

--- The date set for sentencing if the offender is found guilty, and

the sentence imposed. If there is a conviction, you may be notified

of changes in the prisoner's status by the Bureau of Prisons.

Other assistance services:

--- To the extent possible, a separate waiting area will be provided

for you separate from the offender and defense witnesses during court


--- Emotional support and assistance will be provided to you during

court appearances.

--- Upon your request, you will be assisted in talking with your

employer if your cooperation in the investigation or prosecution of

the crime causes you to be absent from work; likewise, if the crime

prohibits your ability to make timely payments to creditors,

assistance will be provided to you in dealing with those creditors.

--- You will routinely be provided with information or assistance

concerning transportation, parking, lodging, translator, and related


--- When needed, you will be provided referrals to existing agencies

for shelter, counseling, compensation, and other types of assistance



Department of the Treasury


Bureau of Alcohol, Tobacco and Firearms

The National Tracing Center

Helps federal, state, local, or international law enforcement

agencies identify criminal suspects by tracking firearms from

manufacturer to purchaser.

If you request a trace from us, you can expect that:

--- "Urgent" traces will be completed within 24 hours. An urgent

trace involves a firearm used in a crime of violence or involves

information that is essential to apprehend or hold a suspect, or to

obtain a search warrant. Time is essential.

--- We will contact you daily if your urgent trace cannot be

completed within the established timeframe.

--- "Routine" traces will be completed within four weeks. A routine

trace involves crimes such as carrying a firearm without a permit,

burglary, and firearms trafficking. This category also includes

identifying the purchaser of recovered firearms when time is not an

essential factor.

Please note that we depend on the cooperation of licensed firearms

dealers and others to complete traces. The response times of dealers

affects the times it takes us to respond to your requests.

Federal Law Enforcement Training Center


Trains federal, state, and local law officials.

--- We will maintain Administrative Services at a level 4, as

measured by the Student Feedback System.

--- We will maintain Program Services at a level 5, as measured by

the Student Feedback System.

--- We will maintain a rating of 90 percent for customer services in

the 1994 Customer Satisfaction Survey.

--- We will train 100 percent of your Basic Students.

U.S. Secret Service


Conducts investigations to assist U.S. Attorneys with their

prosecutions of crimes involving counterfeiting, forgery, and other

kinds of fraud.

Because we want to provide the U.S. Attorneys with completed

investigations consistent with their prosecution priorities, the

Secret Service has set the following standards for this relationship:

--- A minimum of 25 percent of all U.S. Attorneys or their designees

will be interviewed each year by a representative of the Director of

the Secret Service. These interviews will ensure that the needs and

priorities of the U.S. Attorney's Office are being met by the local

Secret Service Office.

--- Special Agents in Charge will maintain ongoing and frequent

liaison with U.S. Attorneys in their districts.

--- Specific service standards agreements will be determined after

consultations between the Secret Service and each U.S. Attorney.

These standards will be tailored to reflect the unique needs of each

U.S. Attorney and the respective judicial district.


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