Reengineering Through Information Technology

NPR Recommendations

IT01Provide Clear, Strong Leadership to Integrate Information Technology Into the Business of Government
IT02Implement Nationwide, Integrated Electronic Benefit Transfer
IT03Develop Integrated Electronic Access to Government Information and Services
IT04Establish a National Law Enforcement/Public Safety Network
IT05Provide Intergovernmental Tax Filing, Reporting, and Payments Processing
IT06Establish an International Trade Data System
IT07Create a National Environmental Data Index
IT08Plan, Demonstrate, and Provide Governmentwide Electronic Mail
IT09Improve Government's Information Infrastructure
IT10Develop Systems and Mechanisms to Ensure Privacy and Security
IT11Improve Methods of Information Technology Acquisition
IT12Provide Incentives for Innovation
IT13Provide Training and Technical Assistance in Information Technology to Federal Employees

Progress to Date

As part of the Information Technology Management Reform Act of 1996 which substantially improved methods for acquiring information technology agencies are required to designate chief information officers to provide leadership in the use of information technology. As this provision is implemented, information technology systems should be more effectively managed to achieve mission results. To help implement the act, President Clinton issued Executive Order 13011 in July 1996 to establish a Chief Information Officers Council as a forum to share ideas and make recommendations for the entire government. The order also sets up a Government Information Technology Services Board to see that NPR's information technology recommendations continue to be implemented.

Substantial progress has been made on all recommendations. For example, the Federal Information Center developed by GSA to integrate governmentwide information to the public is up and running. This year, the program has expanded the center's service to 13 additional metropolitan areas, thereby providing service to all 50 states. A single toll-free number is in use (1-800-688-9889). In another effort to improve the government's information infrastructure, a governmentwide one-stop electronic bulletin board system was created to improve links among agencies.

Meetings of the Governmentwide Electronic Online Service Task Force are held on a monthly basis, with active and regular participation of online information principals from a wide range of executive and legislative branch agencies. Topics have included templates for user instruction, automated grants processes, and Mosaic technology. A most useful technical and "what's new" information exchange has developed among participants. The task force actively participated in a review of the White House World Wide Web home page and the roll-out of the Government Information Listing Service.

As more information is accessible online, concerns have grown over the security of governmental information. In response, the Administration's Information Infrastructure Task Force created a subgroup which established uniform privacy protection practices and generally acceptable implementation methods for these practices. In February 1996, OMB revised Circular A-130, Appendix III, to address better the security of federal automated information. This revision (1) requires agencies to include information security as part of each agency's strategic information technology plan, (2) includes computer security issues as a material weakness in agencies' reports required under the Federal Managers' Financial Integrity Act, (3) requires employees and contractors to complete awareness training, (4) improves planning for contingencies, and (5) establishes and employs formal emergency response capabilities. Several efforts are under way to help train and provide assistance in information technology to federal employees. For example, GSA and the Treasury cosponsor a workshop to explore alternatives to classroom education with a focus on network-based training. The impetus for this workshop came from efforts to create an interagency group at the assistant secretary level to sponsor and develop a broad program covering differing aspects of information technology training. In addition, OPM's Guide to Senior Executive Service Qualifications includes a competency requirement for information technology management.

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