NATIONAL SECURITY AGENCY
- Travel Reinvention. The National Security Agency
(NSA) travel system was reinvented to provide customers with "best-in-class"
service which exceeds their expectations, at an absolute minimum
cost to the government. The reinvention team used the tools,
techniques and methods identified in Business Process Reengineering.
The team benchmarked with government and industry best practices
and identified the technology necessary to implement the new process
which is in progress.
- Support to the Combat Operator (GRANDSLAM).
NSA staff examined, documented and improved the US SIGINT System's
(USSS) capabilities to provide real time information to the combat
operator. The reinvention lab conducted a major test in February
1994 which measured the effectiveness of the USSS to support several
specific combat missions. during the testing, reinvention lab
members worked directly with pilots, aircrews, and other combat
operators to develop detailed information requirements profiles
for each mission being evaluated. These profiles allowed the
operational military to determine to what extent SIGINT information
enhanced overall combat effectiveness. NSA received a Hammer
Award for this initiative.
- Installations and Logistics Organization. An
effort was undertaken to challenge the traditional ways the I&L
organization delivers the many goods and services in support of
NSA. Principal among these are safe and environmentally sound
facilities (both government owned and leased), facilities maintenance
services, supply systems (both stockroom and supply), and support
services (mail, travel, transportation, custodial, facilities
modifications, material distribution, warehousing and delivery
of classified materials). The lab examines the rules and regulations
that govern the way business is conducted and modifies or seeks
waivers for those rules which reduce the ability to provide timely,
quality service. NSA won the 1995 US Senate Productivity Award
for Maryland in the public sector category and also won the Hammer
Award for this initiative.
- Super Highway Access to Resources and Knowledge (SHARK).
This initiative focuses on access for individuals with disabilities
key to NSA missions; partnerships within NSA and with government,
industry, and universities to build new technologies and business
role models; and outreach to elementary schools, across government
and across business communities to share technologies and NSA
role models. A major goal is to incentivize public and private
sector organizations in offering innovative computer assistive
technologies to help employees with disabilities join the national
information infrastructure and overcome many barriers. NSA was
featured at the Baltimore-Washington Corridor Chamber of Commerce
Business and Trade Show in April for this initiative.
- Reinvention Laboratory for SIGINT Reporting.
This laboratory works with NSA consumers and producers to identify
ways to enhance SIGINT reporting styles, content and dissemination
methods. Using various test vehicles, the lab will: serve as
a proving ground for new methods, gather feedback, and establish
procedures for implementation by reporting units. This effort
focuses on true multimedia (as opposed to multiple media) presentations
of information and the tailoring of reporting vehicles to the
needs of a full range of national, departmental, command and tactical
(DFSC), instead of through GSA (eliminating a 14% surcharge).