Perception of Government
Deconstructing Distrust: How Americans View Government
Report on trust in government study done by the Pew Research Center for the People and the Press, published in March 1998. To get a copy, call (202) 293-3126. The report is on the Web at http://www.people-press.org/trustpt.htm.
The Changing Federal Workplace: Employee Perspectives
This Merit Systems Protection Board report summarizes the results of a survey of more than 9,700 federal employees. Employees say reinventing government means more flexibility, job satisfaction, and productivity. For a hard copy, call (800) 209-8960. Visit http://www.mspb.gov/merit010.html
Management, Leadership, Creativity, Reinvention
Banishing Bureaucracy: The Five Strategies for Reinventing Government
by David Osborne and Peter Plastrik.
It was published in 1997 by Addison Wesley Longman, in hardback, and in
1998 by Plume Books in paperback. It looks at successful reinvention
around the world and lays out five strategies that have proven most
successful, along with a variety of approaches and tools you can use to
implement each strategy.
Creating High Performance Organizations: A Practical Guide for Public Managers.
National Administration for Public Administration, National Alliance for Redesigning Government. Jossey-Bass Publishers, 1998. Order online at http://www.alliance.napawash.org../alliance/index.html
Designing Feedback: Performance Measures for Continuous Improvement by Carl G. Thor.
This book tells how to design feedback to the person who needs it the most-the employee who is doing the work (and to other players who need the information). Crisp Publications, 1998.
Enterprise Government: Franchising and Cross-Servicing for Administrative Support gives a useful history of "franchise funds" and lots of good information on how to start them up, operate them, and overcome the obstacles. Edited by Arie Halachmi and Kenneth I. Nichols, Chatelaine Press, Burke, VA 1996.
Fast Company Magazine, Cutting edge management information. This is not bedtime reading. You'll be awake all night. (800) 688-1545 or visit http://www.fastcompany.com.
Federal Welfare-to-Work Hiring Progress: Agency Keys to Success. Vice President Gore's Report to the President, April 1998. Call NPR at (202) 632-0150 or visit http://w2w.fed.gov. Go to "Document Library."
Large Group Interventions, Engaging the Whole System for Rapid Change, by Barbara Bunker and Billie Alban, Jossey-Bass Publishers, 1997
Real Time Strategic Change, by Robert Jacobs, Berrett-Koehler Publishers, 1997
Reinventing Service at the IRS
Your agency can learn from IRS's approach to reinvention! $9.50, Government Printing Office order # 048-000-00513-6. Phone: 202-512-1800. GPO publication ordering form is at http://www.access.gpo.gov/su_docs/sale.html. The report is online at www.irs.ustreas.gov/prod/welcome/reinvent.html.
A Taste of Reinvention: Sizzling Change Recipes from the Heartland
Look what the Federal Aviation Administration's Logistic Center in Oklahoma cooked up. This clever cookbook uses a cooking analogy to explore some workable approaches to reinventing government. It also dishes out some real food recipes. The "Whole Enchilada" recipe looks especially good. Contact Norman Bowles at (405) 954-4358.
The Leader of the Future, by The Drucker Group, edited by Frances Hellesbein, Marshall Goldsmith, and Richard Beckhard, Jossey-Bass Publishers 1996.
The Manager's Edge
Published by Government Executive and Price Waterhouse. See http://www.govexec.com/handbook/.
The Skilled Facilitator, by Roger Schwartz. Jossey-Bass Publishers, 1994
Think Out of the Box by Mike Vance and Diane Deacon. Published by Career Press. (800) CAREER-1.