What Companies Are Saying about Reinventing RegulationOn how the Food and Drug Administration has changed
"We used to have a very adversarial relationship on both sides, because we didn't have common objectives. FDA thought the industry was out to rip off the public and didn't really care about quality. And industry viewed the government as being against innovation. Now, they let companies know when they're scheduled for routine inspections. And they used to keep everything a secret from us until the end of the inspection. Now, during the inspection, they let companies know what they think we are doing wrong. That gives us a chance to correct any misperceptions they might have and to fix some of the real problems on the spot."
"In the past, there was an adversarial relationship between the FDA
and the manufacturers - not much in the way of trust in either direction.
But there has been a 180-degree cultural shift in FDA. It can't be judged
as anything less."
"The old FDA would never tell you in advance how to structure your
testing or what data they wanted. They'd only tell you afterwards that
what you had done wasn't good enough. Now we are talking with them way up
front. That way, we can do the tests right the first time. You just get
tired of hearing people say negative things about government all the time.
It's not like we've had just one good experience. We've been working
smoothly together for nearly three years now."
On OSHA's workplace safety advice on the World Wide Web
Quotes taken from Businesslike Government, 1997.