GSA's Office of Governmentwide Policy developed the guide to serve as a practical resource to help agencies develop effective measures that link IT investments to mission results and reduce the time it takes for agencies to develop meaningful measures. The "Eight Steps" uses the "balanced scorecard" framework, well-known in industry, to provide a comprehensive view of organizations and their support functions. The power of this approach is that it translates strategy into action through performance measures. Using the guide, agencies can develop mission and IT performance measures to implement their business strategies.
You can obtain a hardcopy of this informative and timely guide by contacting Patrick Plunkett by e-mail at firstname.lastname@example.org or by fax at (202) 219-0987. Please include with your mailing address, your phone number and e-mail address. The guide is also available electronically on the "Performance Pathways" website located at www.itpolicy.gsa.gov/mkm/pathways/pathways.htm. To access the guide, click on "Guides."