|Rear Admiral Stephen Turcotte, CAIB board member, talked to reporters about the Board's findings regarding NASA's Quality Assurance (QA) program including shuttle inspection processes and maintenance procedures. Turcotte spent considerable time on the 'shop floor' of several NASA locations and reiterated his comments regarding the workforce he observed. 'Those are good people. The people that are down there working, they are working their hearts out. They have got the right idea, the right mindsetů'