Cheryl Charles
Senior Director
Research and Communications

805 15th Street NW, Suite 600
Washington DC 20005
(202) 289-4322 phone
(202) 289-0193 fax

Cheryl Charles is Senior Director of Research and Communications for BITS, The Technology Group for The Financial Services Roundtable. She has served in this role since 1997, soon after BITS’ founding. Cheryl serves as project manager for BITS’ Research and Communications initiatives, including the research and projects of BITS’ Privacy Working Group. BITS’ mission is to foster the growth and development of electronic banking and commerce in an open environment. BITS’ mandate includes assuring consumer confidence in the safety, soundness, privacy and security of financial transactions.

Cheryl also is Chief Operating Officer of The Santa Fe Group, a strategic consulting and research firm that specializes in emerging technologies, innovation, partnerships and alliances.

In addition to her work in the business sector, Cheryl has been active in the voluntary, social sector for more than 25 years. Cheryl founded the Center for the Study of Community in 1993 and serves as a member of its Board of Directors. The Center is a not-for-profit educational organization dedicated to fostering research, thought, and action in support of healthy communities—including corporate and business communities. Cheryl also serves as Chair of the Board of Trustees of the Windstar Foundation, a not-for-profit educational organization founded by entertainer John Denver and educator Tom Crum.

Since the 1970s, she has authored and/or edited numerous books, articles, curriculum materials, and research monographs. Her publications include the classic book, The WholeSchool Book: Teaching and Learning Late in the 20th Century (Addison Wesley, 1977) and the more recent article, "Privacy of Financial Information in Cyberspace: Banks Addressing What Consumers Want," co-authored with Gary Roboff of Chase Manhattan Bank ( Journal of Retail Banking Services, Autumn 1998). Through the years, she has keynoted scores of conferences, facilitated thousands of meetings, and designed some of the most widely used educational programs in North America. Recognized for her leadership in both the private and social sectors, she is listed by The Marquis Who’s Who Publications Board in "Who Is Who In America" (1999, 2000) and "Who Is Who In the West" (1998/99, 2000).

Cheryl holds a B.A. from the University of Arizona, M.A. from Arizona State University and Ph.D. from the University of Washington.