Sent: Sunday, March 05, 2000 10:38 AM
Subject: Screen names AND actual names

I sent an e-mail questioning Hotmail's policy of obtaining and using the ACTUAL names of all recipients of Hotmail e-mails. The reply I received did not address my questions. Please review and reply.

Thank you.

Subj: Screen Names
Date: 3/4/00 1:05:48 PM Eastern Standard Time
From: Muffetc123

Please advise under which privacy policy protocols you:

1. Collect and store the actual names of all persons on the sending and RECEIVING lists on e-mails.
2. Publish on the net the actual AND screen names of all recipients of Hotmail e-mails.
3. Notify users of Hotmail e-mail that their screens names and actual names and the screen and actual names of all of their recipients will be published on the net.
4. Notify recipients that their actual and screen names are published on the net when mail is addressed to them by Hotmail e-mail users.
5. Provide a way for Hotmail members and, more importantly, NON Hotmail e-mail recipients, to block the use of actual and screen name information being published on the net by Hotmail.

Thank You. I look forward to your response.


Subj: RE: CST9450764ID - Screen Names
Date: 3/4/00 11:53:46 PM Eastern Standard Time

Hello Muffetc123,

Thank you for writing to MSN Hotmail regarding our privacy protocols.

Unfortunately, Hotmail cannot provide the information you seek. In order to respect the privacy of our members and those with whom they correspond. We suggest that you read our Privacy Statement and Terms of Service at

We hope that this email has provided you with the assistance you needed.


MSN Hotmail Customer Support


Subj: Re: CST9450764ID - Screen Names
Date: 3/5/00 10:26:40 AM Eastern Standard Time
From: Muffetc123

Your e-mail answer is ridiculous. Perhaps a supervisor could respond. Your invading the privacy of any user (whether recipient or sender) is the exact question of my inquiry. Please look at my e-mail again and respond appropriately.

Thank you.