America Sites Are Among the Top-rated Government Sites
Online recently launched GovermentGuide,
a new site that organizes hundreds of government agencies
and more than 4,000 government web sites in a clear, easily-searchable
and intuitive directory for consumers.
combining a comprehensive guide to government web sites with
new consumer-friendly features such as a one-stop complaint
center, GovernmentGuide makes it simple for consumers to find
and take advantage of the government resources, programs and
services that can improve their daily lives.
new site provides government agencies with important consumer
feedback on how their services and communications could be
improved. From reporting problems with children's cribs to
figuring out how to pay for college, GovernmentGuide will
direct consumers to the most useful Web-based resources within
the government. Ann Brown, Chairman of U.S. Consumer Product
Safety Commission, one of the agencies featured on the site,
asked: "Is government confusing to you? Thanks to AOL, you
can find out quickly if the toys and other things you buy
are safe-and anything else you need to know from your federal
government. I commend AOL for using the power of the Internet
to benefit American families in this way." Key features of
of Government Resources-GovernmentGuide offers consumers
a comprehensive and easily-searchable directory of hundreds
of government agencies and more than 4,000 government
Complaint Center-GovernmentGuide users can immediately
register their complaints with the appropriate federal
agency about problems they've encountered with products
this Government Site-For the first time, users are able to
rate each government site on a scale of one to five, telling
other people how useful the sites are and offering government
agencies valuable feedback to make their Web sites better.
Site visitors are invited to rate each site on such criteria
as whether the "content was helpful" and "worth my tax dollars."
AOL's new GovernmentGuide site features Access America Online
Magazine as a "top pick" on the "Officials
and Agencies" page. Site visitors have also given 5-star ratings
to Access America for Students,
the General Service Administration's
Consumer Information Center,and the Social
Security Administration's Top 10 Services.
the White House-This special feature gives visitors a virtual
seat in the White House Press room. Users can submit questions
directly to the White House press office, with the five "most
asked" questions answered by the White House and posted online
each week. Republican leaders will have the opportunity to
respond as well.
Checklist-After answering a few questions, users get a personalized
list of federal sites to help with important tasks such as
paying for college, caring for an older parent, or getting
a passport or visa.
Recall Center-Users can quickly scan the latest product recalls,
helping them become more-informed consumers. Future services
available on GovernmentGuide will include information on how
to find government jobs or become a government vendor and
a "Red Tape-O-Meter" that will enable business owners to quickly
find out which federal regulations apply to their industry
and to easily access those requirements.
also organizes state web sites and key offices at the state
level, such as Departments of Motor Vehicles. As more state
and local governments offer services online, America Online
will expand GovernmentGuide so that citizens eventually will
be able to use this new tool to interact with every institution
of government from the smallest city hall to the biggest federal
is accessible through AOL Keyword: GovernmentGuide.
CompuServe and Netscape will also carry GovernmentGuide.
AOL press release, 12/6/99