Any Question, Any Government,
On August 22,
2000, the U.S. General Store served its 250,000th customer,
the U.S. Embassy in Brazzaville. The customer requested the national
stock number for a calendar pad.
Where is Brazzaville?
What the heck is the U.S. General Store?
is in Africa, the Congo to be exact. As for the second question,
the U.S. General Store is a little different from your average retail
store. It doesn't sell clothes, fine jewelry, or chocolate chip
cookies. In fact, it doesnt sell anything -- it provides answers
free of charge. Thanks to 30 federal, state, and local agencies
or organizations, the U.S. General Store provides one-stop shopping
for all government services and information.
OK, next question.
Where is the U.S. General Store?
its located at Atlanta City Hall East, 675 Ponce de Leon Avenue,
Atlanta GA 30308. It is co-located with the Atlanta One-Stop Capital
Shop, part of the Empowerment Zone program.
also call the store at (404) 347-6390. But if you want to "shop"
in your PJs at 3 oclock in the morning, then visit the website.
If you have a question, send an e-mail to Dan.Lawless@gsa.gov.
operation is sponsored by the Atlanta
Federal Executive Board and the National
Partnership for Reinventing Government.
Back to that
250,000th customer thing.
can visit, call or write us for any information about their government,"
said Dan Lawless, the store manager or chief answerman. "We
will answer or research any query or serve as an advocate for the
customer in the event we don't know the answer. Since we started
on June 24, 1996, weve had 250,000 face-to-face visits, e-mails,
or phone requests."
customer in Brazzaville sent us an e-mail," he continued. "I
know a stock number for a calendar pad is not exciting, but we had
another satisfied customer and that excites us."
Lawless or other government employees using any of the U.S. General
Store contact information above, or call Dan directly at (404)
Wood, editor of Access America, E-Gov E-zine is
on the staff of the National Partnership for Reinventing Government.
You may reach her at firstname.lastname@example.org
or (202) 694-0063.