reengineering government, online services Vision Statement: Public Safety



Imagine this: A nervous father reports a missing child to a local 911 telephone dispatch station. A broadcast is sent over the public safety wireless communications network describing the child. The broadcast is immediately received by all local, state, and federal public safety workers in the area. A local policeman sends out a radio message to all the public safety workers warning of dangerous flooding from heavy rains in the area the child was last seen. A park ranger responds to the flood area and locates the little girl trapped on an embankment between two washed out ravines. The ranger immediately notifies the fire and rescue services, which respond in minutes. The child is returned home safely. The little girl was rescued because all relevant public safety officials were able to communicate over a common, secure, communications network.

Chapter A06, Access America, Reengineering Through Information Technology