reengineering government, online services
THE PRODUCTIVITY OF FEDERAL EMPLOYEES
FEDERAL AGENCIES AS CUSTOMERS OF FEDERAL SERVICES
Imagine this: A snowstorm is predicted for the Washington, DC area and federal employees are instructed to use alternative work sites for the day. The employees are given the flexibility to decide what would be most beneficial to their customers. Some decide to go to the customers' workplaces, some work at home, some work at a telecommuting site, while others work from a library. Some employees arrange to take their children to school and use laptop computers at the school media center to be available to drive their children home if schools close early due to weather. Hours of commute time delays are avoided and all government services are available as usual.
Chapter A17, Access America, Reengineering Through Information Technology