reengineering government, online services
PRIVACY AND SECURITY
CUSTOMERS DESERVE INTEGRITY, AVAILABILITY, AND CONFIDENTIALITY IN ALL ELECTRONIC TRANSACTIONS WITH THE FEDERAL GOVERNMENT
Imagine this: A senior citizen, using a personal computer at a public library, can look up current, accurate information on his social security benefits.
A businesswoman sends wage information to the government for tax and social security purposes. She can do so using a desktop computer without risking her employees' or company's privacy.
A small business owner applies for a federal loan over the company's office automation system using the Internet. The integrity of the loan application is maintained by digital authentication, and its confidentiality, by scrambling the information while it is being transmitted.
Chapter A14, Access America, Reengineering Through Information Technology