reengineering government, online services
SUPPORT INTERNATIONAL TRADE WITH BETTER DATA, AVAILABLE FASTER
Imagine this: Twenty loaded semis roll south toward the U.S. border at Buffalo, New York, carrying diverse cargo -- electronics, fish, lumber, auto parts -- destined for U.S. consumers. Hours earlier, information about the drivers, trucks, and shipments was sent by each shipper to the border station via the Internet. Satellite-based tracking devices relay the trucks' positions as they approach the U.S. One by one, nineteen trucks are waved through Customs without stopping, their cargo recorded and automatically available for the day's tally of U.S.-Canada trade statistics. One of the twenty trucks -- identified in advance as a shipper of concrete posts coming across the border for the first time -- is stopped for inspection. A close inspection reveals that the concrete posts contain the largest shipment of cocaine ever intercepted.
Chapter A09, Access America, Reengineering Through Information Technology