reengineering government, online services
THE INTERGOVERNMENTAL INFORMATION ENTERPRISE
FEDERAL, STATE, AND LOCAL GOVERNMENTS WORKING TOGETHER AS ONE
Imagine this: A single mother visits a welfare office in Atlanta to determine eligibility for assistance. A state government worker enters her identification into a computer and immediately receives details of her employment history in several other states and counties, records of her three dependent children, and verification that she is currently unemployed. She applies for other entitlements, a job which matches her skills, and school assistance programs for her children.
Chapter A12, Access America, Reengineering Through Information Technology