reengineering government, online services
ALL FEDERAL PAYMENTS USING ELECTRONIC FUNDS TRANSFER BY 1999
THE CHALLENGE -- NEW LAW REQUIRES THAT ALL FEDERAL GOVERNMENT PAYMENTS BE MADE ELECTRONICALLY
Imagine this: A government that disburses payments to its customers electronically in a timely, secure, and cost-effective manner using electronic funds transfer (EFT). In Coral Gables, Florida, one retiree is upset about the loss of a check from his daughter when his mailman is robbed. His neighbor, although concerned about the incident, is relieved to know that her Railroad Retirement check has been sent to her bank electronically. She no longer worries about her safety in going to the bank to deposit a paper check. She also feels more secure knowing that funds will be there when she wishes to make a withdrawal.
Chapter A03, Access America, Reengineering Through Information Technology