the Intergovernmental Information Enterprise
of the Bug
Federal Technology Service will help your agency fight the bug of
the century, a.k.a. Y2K.
Partnerships: Success Against the Odds
intergovernmental efforts involve technology for it is IT that allows
agencies to share information and make programs and services "seamless"
in the citizen's eyes, says Lora Engdahl, editor of The New Public
at Your Fingertips
"Hmmm, do I
call the Education Programs Office or the Human Services Department?"
Phoenix citizens looking for job training opportunities no longer
have to flip a coin to answer that kind of question, or bounce from
phone extension to phone extension. Using "Phoenix at Your Fingertips,"
a Web site organized with the end user, not the service provider,
in mind, they can get the information they want fast. Plus, Phoenix's
Geographic Information System
combines geographic, census, infrastructure and zoning data in a
common database. It replaces thousands of physical maps, covering
460 square miles of parcels, streets, sewer lines and other data,
with a desktop application that can overlay one map with one or
many others. Departments use the system for spatial analysis, as
well as planning and decision support. The city is a leader in tailoring
information to the needs of the end user. It is also linking technologies
to provide both internal and external customers with better ways
to measure performance and solve problems.
You Need to Know About the Year 2000 Computer Challenge
Here's the U. S. Federal Government Gateway for Year
2000 Information Directories. This web site is a clearinghouse for
information on the Year 2000 computer challenge. You'll find an
array of information--directories, conferences, reports, articles,
and best practices on this one-stop site sponsored by the Chief
Information Officers Committee on Year 2000.
of Reclamation Gets Ready for the Y2K
Imagine that you are a power plant operator on duty
in a major Bureau of Reclamation hydroelectric power plant around
midnight on January 1, 2000. Because of record cold temperatures,
you and others on duty get a request to increase power production.
You try frantically, but you can't. If you can't find enough people
to help you run the plant without the use of computers, you may
end up with widespread brown-or black-outs. The problem is embedded
in microchips that malfunctioned when the date could not roll over
to the year 2000. And it's just this kind of problem--Y2K (short
for Year 2000)--that Reclamation and the rest of government are
working hard to avoid.
We're Looking for Stories
Federal workers are doing amazing things to deliver government services
electronically. Access America Online Magazine wants to tell these
We are looking
for stories about federal agencies, or multi-agency partnerships,
that are using information technology to create important opportunities
and new methods for federal, state, and local governments to work
together to improve citizen services.
can be short, as in a "byte" of about 150 words, or they can be
longer feature stories. Write feature stories in plain language
with quotes from customers who experience the service electronically
and quotes from federal employees and their partners who deliver
contact person with phone number and email address. Send your stories
to firstname.lastname@example.org or email@example.com.
If you need more information, call Pat Wood, National Partnership
for Reinventing Government, (202) 694-0063. Please pass this request
along to others who may be interested.