Governments Take Advantage of the Internet to Serve Citizens
electronic government is still some years away, governments at
all levels over the world are beginning to offer more electronic
services to the public, according to a recent General Services
the request of the Intergovernmental Advisory Board, GSA's Office
of Intergovernmental Solutions (OIS), a part of the Office of
Governmentwide Policy, conducted a survey to find out what electronic
services governments are providing. OIS reviewed more than 200
sites and described 40 of them in the report, "Integrated
Service Delivery: Governments Using Technology to Serve the Citizen."
the United States, state and local governments provide more services
directly to the citizen than does the federal government. However,
local governments are normally strapped for resources and slow
to take advantage of new technology.
is changing, according to Program Director Sally Matthews. "Local
governments are now utilizing web-based applications that let
citizens renew their driver's licenses, pay fines, or search records,"
the national level, we see a trend where services are targeted
to specific groups of citizens. For example, Access
America for Students electronically integrates services and
information previously provided by a number of federal agencies.
also called attention to Navy's
Lifelines, a multimedia transactional site for military personnel.
"It's really great, Matthews said. "It's a very advanced site
that provides many services such as online banking. Navy is even
replacing keyboards for those that will accept Smart Cards."
the international level," she continued, "a few countries are
providing services based on life events. Singapore's e-Citizen
Centre site is an outstanding example of this approach. Cities
are also using the web to foster community involvement. Berlin,
Germany uses the Internet to create a virtual neighborhood. Citizens
can register as virtual citizens, get e-mail, and receive web
The future of electronic government looks promising, according
to the report.
In addition to the online report above, you can order copies by
calling Renee Hughes at (202) 501-291. For more information, contact
Sally Matthews at (202) 501-1476.