Answer Machines are working out very well and are being received
enthusiastically by the public. It is truly achieving the
goals of bringing Government services to the people in their
neighborhoods in a friendly and non-intimidating environment.
- Summit Research Associates.
retired from DOE after 40 years in the Federal government.
This [HUD Answer Machine] is a great service. It is indicative
of the compassion and the great social contribution your employees
are making to make this a better country for all of us. Thank
HUD Answer Machines Empower
Citizens Via the Internet
May 26, 1999
By Joanne L.
Johnson and Samuel R. Gallagher
Department of Housing and Urban Development is working hard to use
technology to empower the public. One part of this effort is the
HUD Answer Machine, a simple, easy-to-use way for visitors to HUDís
local offices to access the vast array of information and services
on HUDís internet home page.
the HUD Answer Machineóa desktop computerógives free access to the
internet and HUDís home page to anyone who visits one of HUDís 81
offices. Itís all part of Secretary Cuomoís Management Reform efforts,
use the Answer Machine to:
- Learn how
to buy a home;
- See maps
showing HUD activity in every community;
- Find business
- File a housing
- Get consumer
- Print listings
of HUD homes for sale, in every state; and
- Access HUD
forms and official handbooks.
HUD staff are
available to help visitors use the Answer Machines, if they arenít
familiar with computers. Since June 1998, more than 9,000 people
have used a HUD Answer Machine.
agency can replicate the Answer Machine. The HUD Answer Machine
is a desktop computer with a large monitor, a browser connected
to the internet, and a piece of software that blocks inappropriate
sites. To make visitors more comfortable with this resource, HUD
designed a "frame" that surrounds the monitor, giving
it a more friendly appearance and clearly linking it to HUDís homes
and communities page.
About the Authors
Joanne L. Johnson
and Samuel R. Gallagher are Deputy Web Managers at the Department
of Housing and Urban Development in Washington, D.C. You may reach
them at (202) 708-1547 or email@example.com